Sales Administration Rep

THK AMERICA INC•Livermore, CA

6d•$24 - $32

About The Position

Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving any problems and issues in timely manner

Requirements

Good understanding of the company cultures, policies, procedures
Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes
Knowledge of THK products
Ability to work well under pressure
Bachelors degree required, any field of study
Entry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful
Speak English fluently and communicate well with others (employees and customers)
Write correspondence legibly and intelligently
Decimals, percents
Ability to prioritize
Ability to handle multiple tasks at once
Ability to carry out written or oral instructions

Responsibilities

Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
Take SAR Continuous Learning Program.
Manage time effectively, work on/ meet individual, department, branch, and company goals
Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/ personnel (DM's) to solve or complete tasks
Efficiently and correctly enter and process incoming orders into the AS400.
Research stock inquiries in the Japan side of AS400 when needed
Provide price quotations to distribution and direct OEMs
Research stock inquiries for sales reps, distribution, and direct OEMs
Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
Problem solving i.e. shipping and bill discrepancies
Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
Follow all procedures required by JSOX
Efficiently and correctly enter and process incoming orders into the AS400
Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
Assist DM/ Engineers to enter in AS400 Examination Request Reports.
Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
Follow up on quotes entered into the quotation database and update them in the database
Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
For lead times reply check bulletin board and for expedites request reply check AS400 system.
For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
- Reply or make Open Order Reports for certain customers in a excel spreadsheet.
- Cancel Old Inquiries
- Assist Accounting Department by invoicing online.