Sales Administration Manager

360 Recruiting Group • Newtown, CT

4d

About The Position

Serving as a true extension of the sales team while leading a customer -focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high -quality customer experience across direct and distributor sales channels. The Manager will supervise the daily operations of a small team of Customer Service & Sales Support Administrators and lead, manage, and direct all customer service activities. In this role, you will:

Requirements

• Proven experience leading teams and driving a customer -first culture
• Experience in a customer service or sales administration leadership role within a manufacturing environment
• Strong working knowledge of ERP systems
• Excellent communication, problem -solving, and organizational skills
• Ability to manage, motivate, and develop teams in a busy, deadline -driven environment
• Customer -centric mindset with the ability to balance service, accuracy, and commercial priorities

Responsibilities

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
• Lead, coach, and develop a sales administration and customer service team supporting direct and distributor channels
• Establish customer service standards, workflows, and communication practices that deliver consistent customer experience
• Own sales administration processes from quotation through order entry and invoicing
• Maintain accurate data and reporting using ERP systems and CRM tools
• Support sales reporting
• Strengthen distributor relationships and enhance long -term customer loyalty
• Serve as the escalation point for customer and distributor issues, ensuring timely and effective resolution
• Coordinate closely with manufacturing, engineering, logistics, and finance teams
• Drive continuous improvement in sales support and customer service processes

Benefits

• Competitive salary
• A generous benefits package including health, life and disability insurance
• 16 days of paid time off
• 401K plan with employer match of 25% up to 4% of salary
• Profit Sharing participation
• Small company environment where you can have a significant impact
• A leadership role within a global, family -owned manufacturing company
• Flexible, hands -on work environment with variety in daily activities
• Close partnership with sales leadership and cross -functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed