Sales Account Manager

Kemps•Cedarburg, WI

About The Position

The Sales Account Manager supports key customers across Southeast Wisconsin through strategic account management, new business development, and cross-selling. The role serves as a primary customer contact, builds and maintains customer relationships, identifies account growth opportunities, and balances customer needs with company objectives. The position works with internal teams to resolve issues and support customer satisfaction, maintains accurate account and sales records, prepares sales presentations and proposals, and reports on sales performance and account status. The role also helps plan account or territory approaches, monitors resources, stays informed about market and customer developments, and delivers assigned volume, profit, and administrative targets. The desired candidate lives within a commutable distance of the company plant in Cedarburg, Wisconsin.

Requirements

At least 5 years of account management, sales management, customer success, or related business development experience; B2B experience is preferred.
Proven ability to manage strategic customer relationships and drive revenue growth through retention, upselling, and cross-selling.
Ability to build credibility with decision-makers at all organizational levels and act as a trusted advisor to key accounts.
Experience balancing customer needs with company objectives, navigating complex business situations, and finding mutually beneficial solutions.
Strong business acumen and negotiation skills, with the ability to influence internal and external stakeholders.
Ability to manage multiple priorities, coordinate cross-functional resources, and execute with accountability and professionalism.
Strong Microsoft Excel skills and technical aptitude, with the ability to adapt to changing tools, systems, and business processes.
Valid driver's license.

Nice To Haves

Undergraduate degree in Business, Sales, Marketing, or a related discipline; equivalent combinations of education, training, and relevant work experience will also be considered.
B2B experience.
Living within a commutable distance of the plant in Cedarburg, Wisconsin.

Responsibilities

Serve as a primary point of contact for customers and respond promptly to inquiries and concerns about accounts, products, services, pricing, and service changes or discontinuance.
Collaborate with operations, logistics, product development, marketing, and other internal groups to resolve customer issues and support customer satisfaction.
Maintain accurate records of customer interactions, sales activities, and sales pipelines.
Use company systems and processes, including the order process, Salesforce/Power BI, inventory management, logistics systems, and supply/demand planning.
Analyze customer accounts to identify growth opportunities and areas for improvement.
Address account challenges and opportunities while balancing the needs of the company and the customer.
Identify and recommend new sales opportunities within existing accounts.
Initiate and close customer sales calls in accordance with department processes and expectations.
Prepare and deliver sales presentations, product demonstrations, and proposals for existing and new products or services, and educate clients on their benefits and features.
Generate regular reports on sales performance and account status, and interpret metrics such as ranking, ACV, market share, and sales movement to support the company's position.
Participate in meetings with sales, marketing, and product or service development teams to align strategies and offerings.
Plan territory or account approaches and monitor resources under guidance.
Stay informed about market trends, industry developments, and customer needs.
Meet assigned volume, profit, and administrative targets for assigned accounts.

Benefits

Comprehensive benefits package available on the first day of the month after the start date.
401(k) with company contribution.
Competitive pay.
Paid vacation and holidays.
Company car.
Career growth opportunities and promotion from within.
Service recognition and employee rewards.
Employee referral program.
Tuition reimbursement.
Opportunity to work for dairy farm families.