Sales Account Manager (copy)

Keyloop • Waterloo, ON

1d • Remote

About The Position

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod†that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers. You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

Requirements

• At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management.
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
• Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
• Comfortable with commercial discussions, contract negotiations, and revenue accountability.
• Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.

Nice To Haves

• Experience in automotive retail is a bonus!
• Willingness to travel as needed across the region

Responsibilities

• Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
• Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
• Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
• Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
• Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
• Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.

Benefits

• An inclusive environment to thrive
• Pay and benefits reflect performance and are designed to attract the very best talent.
• Investment in development
• Culture that fosters support and unbridled collaboration.
• AI tools to boost creativity and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed