Sales Account Manager

Wittenbach Business Systems LLC•Charlotte, NC

just now•Hybrid

About The Position

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: As a strategic member of a highly collaborative organization, the sales account manager will Identify new business opportunities, manage assigned accounts, and support sales growth activities of the organization. The prospective customers may be in an assigned geographic area, assigned by individual account, by product, or vendor. Coverage Territory: The territory covers Georgia and South Carolina

Requirements

Minimum of an Associates Degree in marketing, business, or related field.
2+ years of proven sales experience
Satisfactory problem-solving skills to help resolve customer complaints or needs
Excellent verbal and written communication skills to communicate product ideas to clients
Up-to-date understanding of the industry’s consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Exceptional analytical skills for interpreting client data
Time management and multitasking skills to handle multiple tasks and clients at once
Advanced negotiation skills to close contracts
Strong organizational skills and attention to detail
Travel to customer sites for meetings and site visits
Clean driving record and own transportation required.

Responsibilities

Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client
Acting as the client representative in a firm to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
React to customer complaints and bring to resolution in a timely manner.
Obtain expertise in equipment, or supplies, being sold to include the features / applications and benefits of those products.
Have an awareness level of the industry and the competition that WBS is selling against.
Identify and reach the “decision maker” prior to making the sales call.
Properly prepare for each sales call made.
Maintain the appropriate amount of activity at each level of the sales cycle in order to keep the “pipeline” flowing.
Keep record of sales call activity and data base of contacts.
Develop and maintain a prospective sales list.
Complete monthly forecasts and submit to management on a timely basis.
Prepare well organized, detailed proposals, utilizing available corporate support for a professional result.
Complete sales reports and submit to management on a timely basis.
Ensure smooth delivery and installation of equipment within appropriate time frame.
Provide customer training on equipment after installation has taken place.
Maintain positive relations at all levels throughout the organization, both within the Sales Division and interdepartmentally.
Communicate on a timely basis with WBS employees regarding status of sales leads presented.
On a periodic basis, act as a product and industry trainer for new or inexperienced members of the team.