Sales Account Manager

Fire safety and protection LLC•Peterborough, ON

141d•CA$49,000 - CA$78,600•Hybrid

About The Position

The Sales Account Manager works to develop new and potential accounts within a defined territory of Fire Safety and Protection LLC (FSP). The Sales Account Manager will provide expert consultation on products and services, ensure excellent customer service, and serve as the primary point of contact for clients, ensuring that all their life safety and security needs are met.

Requirements

Bachelor’s degree in business, Marketing, Engineering, or a related field. Equivalent experience in the life safety or security industry will be considered.
3+ years of experience in sales, account management, or customer service in the life safety, security, or related technical industry.
Proven track record of meeting or exceeding sales targets.
Strong understanding of life safety and security systems, such as fire alarms, video surveillance, access control, and intrusion detection.
Excellent communication, negotiation, and presentation skills.
Strong problem-solving abilities and attention to detail.
Proficiency with CRM systems and Microsoft Office Suite.

Nice To Haves

Experience working with fire protection systems, building codes, or security systems integrators.
Certifications related to life safety and security systems (e.g., CFAA, NICET certification, ESA certifications).

Responsibilities

Develop and maintain strong, long-term relationships with clients by understanding their life safety and security requirements.
Act as the primary liaison between the client and the company, ensuring smooth communication and addressing client concerns promptly.
Identify opportunities for upselling and cross-selling life safety and security products and services, such as fire alarms, intrusion detection, CCTV systems, and access control.
Develop and execute account plans to grow the business with key clients.
Achieve or exceed assigned sales targets and KPIs.
Win new clients through new long term service agreements or competitive take overs and retrofits of existing facilities.
Collaborate with the technical team to ensure the solutions provided meet client needs and regulatory requirements.
Provide product demonstrations and technical guidance to clients regarding life safety and security systems.
Oversee the implementation and delivery of life safety and security solutions, coordinating with installation teams and ensuring projects are completed on time and within budget.
Monitor and follow up on the maintenance and service of existing systems.
Keep up to date with industry trends, product innovations, and competitors to provide strategic advice to clients and help shape company offerings.
Prepare regular sales reports, client updates, and forecasts for management.
Stay informed about local, state, and federal regulations related to life safety and security systems (e.g., NFPA, OSHA, UL standards) and ensure solutions comply with these standards.