Sales Account Manager, Services

Applied Materials • Dallas, TX

3d • Onsite

About The Position

The strategic account owner serves as the primary business interface between Applied Materials and the customer, driving service growth, strengthening executive relationships, and delivering measurable business value through Applied's service portfolio. The ideal candidate combines commercial acumen, semiconductor industry knowledge, and consultative problem-solving skills to help customers achieve their strategic and operational objectives while driving long-term growth of Applied Materials' service business.

Requirements

• Demonstrates broad business, commercial, and technical expertise within the semiconductor industry and Applied Materials' service portfolio.
• Applies deep knowledge of customer operations, manufacturing environments, and service strategies to drive business growth and customer success.
• Understands customer business drivers, industry trends, and competitive dynamics. Uses this knowledge to identify opportunities, address complex business challenges, and recommend solutions that deliver measurable customer and business value.
• Leads cross-functional teams and influences stakeholders across multiple organizations without direct authority. Builds alignment and drives execution to achieve customer and business objectives.
• Addresses complex customer and business challenges through strategic thinking, analytical rigor, and collaborative problem solving. Develops innovative solutions that balance customer needs with business priorities.
• Directly contributes to service revenue growth, customer retention, customer satisfaction, strategic account development, and long-term business performance.
• Builds credibility with technical experts, operational leaders, and executive decision-makers. Communicates complex concepts effectively and influences outcomes through strong relationship management, negotiation, and executive presence.

Responsibilities

• Develop and execute account growth strategies that expand Applied Materials' service business and strengthen long-term customer partnerships.
• Identify, qualify, and drive opportunities for service agreements, renewals, upgrades, and value-based service solutions.
• Build trusted relationships with customer executives, operations leaders, engineering organizations, procurement teams, and manufacturing stakeholders.
• Understand customer business objectives and manufacturing challenges, translating them into solutions that improve operational performance, productivity, cost effectiveness, and business outcomes.
• Lead commercial discussions, proposal development, contract negotiations, and opportunity closure activities.
• Maintain accurate opportunity forecasting, account plans, customer engagement documentation, and action plans to support business objectives.
• Lead cross-functional teams across sales, field service, engineering, operations, and product organizations to develop and deliver customer-focused solutions.
• Develop and communicate compelling value propositions and business cases that clearly articulate customer return on investment and value realization.
• Conduct executive business reviews, account planning sessions, and strategic customer engagements to identify growth opportunities and strengthen customer relationships.
• Represent customer priorities and requirements within Applied Materials while effectively communicating Applied Materials' capabilities, roadmaps, and service offerings to customer stakeholders.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Empowerment to push boundaries and learn every day in a supportive leading global company.
• Programs and support that encourage personal and professional growth and care for employees at work, at home, or wherever they may go.
• Comprehensive benefits package
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed