Sale Processor

Wheels, Inc.•Schaumburg, IL

1d•$34,700 - $48,600•Onsite

About The Position

The Sale Processor is responsible for processing and completing all third-party driver purchaser and auction sales of vehicles within their designated KPIs. This position requires cross-functional training within all Remarketing sales functions (lessee sale, wholesale, and courtesy sales). Requires providing support to the response center to internal and external customers inquiries, solving problems related to vehicle sales, and assisting in managing the VOR vendor network.

Requirements

Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
Excellent follow through and problem-solving skills.
Strong customer service skills
Able to speak/write clearly and concisely.
Ability to interact with customers and co-workers with diplomacy and tact.
High attention to detail and process oriented
Ability to oversee multiple tasks simultaneously.
Organizational and time management skills
Prioritization skills and ability to adjust to changes in volume of work.
QWERTY keyboard and general computer navigational skills
High school diploma required.
One (1) to two (2) years of office/customer service experience.

Responsibilities

Review, interpret, and process sale to completion including executing client specific sale instructions, completing a title, processing all necessary forms and documents and mailing within the department KPI.
Demonstrate a thorough knowledge of each state specific sale requirements (taxes, titles, and forms) to properly process the sale.
When lessee sales or courtesy sales are required, generate the title pull request through Title Inventory application.
Manage special client situations effectively.
Assist in research and support requests from Response Center as it pertains to status, titles, forms, vehicle sale problems.
Overseeing of all client buyouts and downsizing projects.
Processing Canadian sales (lessee and wholesale).
Process dealer purchase programs sales.
Process specific client requests through individual vendors (Cox, RICHI, Adesa).
Process all salvage titles and sales through salvage auction.
Work with Title Maintenance to obtain duplicate and/or salvage titles. Follow up to ensure that titles are obtained in a timely manner.
Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when expectations are not met.
Responsible for managing all sales exceptions and pended sales to ensure they are resolved within the KPI.
Ensure accurate client billing by carefully auditing the paperwork and fees for every vehicle sale.
Serve internal customers (e.g., Client Services, Driver Services, Finance) effectively and professionally.
Assist and maintain an effective working relationship with the Regional Sales Manager.
Distribute mail.
Other duties as assigned.