Salaried Manager
About The Position
This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards. The role involves managing the restaurant environment during scheduled shifts, ensuring prompt, friendly service, and building a culture aligned with the company's Vision/Mission statement. Key responsibilities include guest complaint resolution, maintaining high-quality guest experiences, enforcing alcohol awareness, managing inventory and product preparation, overseeing associate scheduling, maintaining safety and security programs, promoting cleanliness and sanitation, executing incentive contests, managing team member performance, and overseeing front and back of house operations. The manager is also responsible for opening and closing procedures, reporting, fostering teamwork, and upholding professionalism, ethics, and integrity. This role includes developing team leads and team members for growth within the company.
Requirements
- High School Degree or equivalent education and/or experience
- One to Two (1-2) years of guest service experience
- One to Two of prior supervisory experience, preferably in a casual dining setting
- Demonstrated progression towards growing sales and managing a Profit & Loss Statement
- Positive attitude and the ability to handle highly difficult guest interactions
- 21+ years old
- Reading, writing, basic math and verbal communication skills in English is required
- Ability to pass company background check
- Reliable transportation and government issued driver’s license required
- Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
Nice To Haves
- ServSafe Alcohol and Food Certification a plus
- Bi-lingual experience a plus
Responsibilities
- Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required
- Ensures prompt, friendly service according to company guidelines
- Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
- Ensures the immediate response and correction of all verbal guest complaints
- Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
- Teaches and enforces alcohol awareness
- Assist in maintaining adequate inventory levels
- Ensures product preparation and presentation uncompromisingly meeting company standards
- Effectively oversees/schedules associates to meet sales demands
- Maintains effective safety and security programs according to company policy and government standards
- Promotes and manages restaurant organization, cleanliness and sanitation
- Assist in executing all incentive contests and educates associates on promotions and new menu offerings
- Assists in managing Team Leaders and Team Member performance
- Assists in maintaining Team Member and administrative functions as related to a manager role
- Effectively assists in managing Front of the House and Back of the House operations during assigned shifts
- Responsible for all opening and closing procedures of the restaurant during assigned shifts
- Assists in managing standards and commitment to quality
- Assists in managing daily and weekly reports
- Fosters teamwork by building effective teams committed to restaurant and organizational goals
- Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
- Development of Team Leads, and Team Members for growth within the company
- Performs other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
