Per-Diem Safety Telecom Spec I

Main Line Health•Lower Merion Township, PA

2d•Onsite

About The Position

The Public Safety and Telecommunication Departments support the routine and emergency activities for the health system’s four acute care hospitals and rehabilitation hospitals. The departments operate on a 24-hour, 7-day a week schedule and are the first point of contact for external and internal inbound callers. The teams work in a fast paced, multi-line environment encountering situations ranging from simple to complex and must be able to make immediate, independent decisions and take decisive action to preserve life and property. The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non-emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc. ); manage incident communication and documentation using records management system (RMS); and initiate emergency activations for affected facilities and personnel.

Requirements

High School diploma or equivalent required
Acquire and maintain the APCO Public Safety Telecommunicator 1 (PST-1) certification

Nice To Haves

Minimum of five years of customer service and/or call center experience preferred

Responsibilities

Receive and process all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology.
Answer a high volume of emergent and non-emergency telephone calls.
Dispatch public safety resources to reported incidents.
Provide relevant information to callers.
Route calls to the appropriate parties.
Utilize established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc.).
Manage incident communication and documentation using records management system (RMS).
Initiate emergency activations for affected facilities and personnel.