Safety Services – Safety Solutions Advisor

Caterpillar Inc.•Peoria, IL

6d•Onsite

About The Position

Caterpillar Safety Services partners with teams across Caterpillar, Cat® dealers, and customers worldwide to strengthen safety performance. We’re seeking a dynamic Safety Solutions Advisor in Peoria, Illinois, OR Portland, Oregon to help organizations improve their safety culture. In this role, you’ll generate B2B leads through events, build a sales pipeline, and deliver results by connecting customers with our proven safety solutions. As a Caterpillar’s Safety Service team member, you must have a growth mindset, promote continuous improvement, and help build a positive and inclusive culture. We do some of the most exciting work at Caterpillar, and we can’t wait for you to join the team! Generate leads and sales opportunities through presentations, either virtually or in person. Candidates must be confident in front of diverse audiences, delivering capability presentations to illustrate our principles and solutions (assessments, workshops and continuous improvement methodology). Creatively sharing personal stories and experiences in the field gives credibility to the Advisor as a trusted peer. The Advisor must be disciplined in following processes and documenting lead and opportunity nurturing activities in Salesforce, our Customer Relationship Management (CRM) tool. Performance around these activities focusing on the end sales goal is the measure of success in this role. This requires attention to detail and comfort with using information systems extensively. Advisors communicate with other members of the Safety Services team (Marketing, Product Support, Consulting, Contract Manager) daily to ensure the processes of proposal generation & delivery, consulting event execution, and follow-up are completed with excellence. The values of safety, integrity, teamwork, excellence and commitment are essential in Advisors to foster team success. Support the customer consulting relationship once a contract is in place, including regular check-ins with the customer and consultant assigned. Ability to strongly collaborate with assigned consultants to best serve the customer’s needs and determine the next steps after delivering services. Consistently demonstrate and role-model the values and behaviors expressed and taught by Safety Services - specifically Initiative, Grit, and Straight Talk. Demonstrate these values in customer-facing work and internal interactions. Recognize, through appropriate feedback, the demonstration of these values in fellow team members and customer contacts. Sales Territory & Industry Coverage Construction, Quarry, Mining, Oil & Gas, and Manufacturing companies and Cat Dealerships in the western United States and Western Canada

Requirements

Experience in safety management and developing or deploying safety management strategies is essential.
Awareness of Serious Injury and Fatality (SIF) prevention practices and Human & Organizational Performance (HOP) principles will differentiate candidates.
Build trust & credibility, understand customer needs and prescribe solutions, collaborate with experts on the team, negotiate and close deals.
Work effectively and efficiently with other members of the Safety Services team – consulting, product support and leadership, as well as internal and dealer partners to best serve customers.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in selling solutions.
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Strong business management acumen.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Exceptional human relations and interpersonal communication skills.
Polished and professional presentation style demonstrating the ability to command an audience with confidence and credibility.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with leaders, peers, and customers.
Bachelor’s or Master’s degree in Environmental Health and Safety Management, Business Management, Marketing, Psychology, Human Resources, Communications, or equivalent job-related experience in lieu of degree.
5+ years relevant experience in the fields of practice or related industries and leadership.
This position requires working onsite five days a week.
Any offer of employment is conditioned upon the successful completion of a drug screen.

Nice To Haves

Polished and professional presentation style, demonstrating the ability to command an audience with confidence and credibility.
Public speaking expertise to deliver powerful thought leadership keynotes.
Certifications or experience equivalent in safety management.

Responsibilities

Generate leads and sales opportunities through presentations, either virtually or in person.
Deliver capability presentations to illustrate principles and solutions (assessments, workshops and continuous improvement methodology).
Document lead and opportunity nurturing activities in Salesforce.
Communicate with other members of the Safety Services team (Marketing, Product Support, Consulting, Contract Manager) daily to ensure the processes of proposal generation & delivery, consulting event execution, and follow-up are completed with excellence.
Support the customer consulting relationship once a contract is in place, including regular check-ins with the customer and consultant assigned.
Collaborate with assigned consultants to best serve the customer’s needs and determine the next steps after delivering services.
Demonstrate and role-model the values and behaviors expressed and taught by Safety Services - specifically Initiative, Grit, and Straight Talk.
Recognize, through appropriate feedback, the demonstration of these values in fellow team members and customer contacts.