Safety Services Support Specialist

Sentry Insurance Agency•Stevens Point, WI

5d•Hybrid

About The Position

Safety Services Support Specialists coordinate & handle supportive activities to ensure Safety Services can provide timely, accurate & cost-effective safety & risk-management services. As a Safety Services Support Specialist, you'll handle many behind the scenes tasks to help move our team forward. You'll handle processing surveys conducted by commercial services companies, provide service instructions to those companies for new and renewal business, create recommendation letters to insureds and handle phone calls from customers and sales team members needing your help.

Requirements

Associate Degree or equivalent work experience
Successful completion of related professional designation (ARM, CPCU or CSP) is a plus
Strong Organizational and professional communication skills
Independent analytical skills to identify effective problem-solving solutions
Ability to quickly develop functional knowledge of insurance coverages, liability limits, inherent risk(s) to Sentry’s C/L customers, and effective control practices
Proficiency with company systems (LC360, PolicyCenter, CRM & Insights) and MS Software (Word, Excel, PPT & Outlook)

Responsibilities

Receive and process files designated for service by commercial service companies
Prepare field files and service instructions for new business and ongoing service calls
Determine forms needed to gather information
Maintain logs of files to monitor and follow up on status
Fulfill support requests from our Safety Services consultant and management team
Maintain procedures and procedure manual for the unit
Coordinate our interaction with other vendor services we rely on for assistance
Process the department’s release of customer letters and reports
Assist with managing entry into our system to manage staff workload and reporting
Manage numerous workflows for resources and equipment used by our consultant team

Benefits

Hybrid work model
In-office workspace and materials for home office
Equipment for home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program