Safety Service Patroller Colonial Heights/Richmond, VA

AECOM•Colonial Heights, VA

1d•$21 - $21•Onsite

About The Position

AECOM is seeking experienced, creative, and highly talented Safety Service Patrol Operators across Virginia. These positions will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications. The SSP will patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorists, roadway deficiencies, site distance problems and obstructions that may cause lane blockage. The role involves providing motorist assistance services, including giving automotive fuel, providing battery boosts, and administering minor first aid. The position requires consistently ensuring quality customer service through professionalism, timely response, skill, and courtesy, while abiding by all Federal, State, and Municipal laws, rules, and ordinances and maintaining a clean driving record. On-the-job training is provided in areas of technical specialty, and the role works under direct supervision performing routine and repetitive duties.

Requirements

High School Diploma and or equivalent certificate (GED) or 1 year of relevant work experience in lieu of education.
Be a minimum of 18 years of age.
Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.
Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
Possess a valid Driver's License and a clean driving record in the last 3 years, including no suspension of license or single violation that the department of motor vehicle treats as worth 6 demerits.
Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.

Nice To Haves

Five (5) years of driving experience.
Prior Safety Service Patrol Operator experience.
Knowledge/experience of incident management techniques.
Radio and telecommunications experience.
Possess or be able and willing to obtain CPR certifications.
Basic competency in using computers such as laptops, smart pads.
Working knowledge of basic automotive repair.
A positive customer service attitude - both to co-workers (internal customers) and external customers.
Geographic familiarity with regional freeway system and arterial roads.

Responsibilities

Incident and disruptions in traffic detection.
Minimizing incident duration by participation of quick clearance techniques.
Clearance of debris and/or obstructions from the roadways.
Establishing temporary traffic control for emergency responders and providing scene assistance as needed.
Reversible roadway and high-occupancy vehicle gate operations support to ensure safe and incident-free lane change functions (where applicable).
Conducting pre and post-trip checks.
Scheduling and shuttle SSP vehicles for maintenance.
Perform routine cleaning and restock consumables in assigned vehicle.
Provide motorist assistance services.
Ensure adherence to established policies and procedures.
Maintain up-to-date training and certifications.
Other ad-hoc initiatives as assigned by the Project Management Team.
Works under direct supervision performing routine and repetitive duties.
On-the-job training is received in an area of technical specialty.
Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage.
Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.
Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record.
Give automotive gas and or diesel fuel to stranded motorist when needed.
Provide battery boost.
Provide minor first aid to injured if needed until more advance medical personnel arrive.