Safety & Security Manager

Catholic Charities Archdiocese of Denver • Denver, CO

4d • $60,000 - $70,000 • Hybrid

About The Position

Applications accepted on an ongoing basis until position is filled.

Safety and Security Manager- 48th Ave

OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission-driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
A Safety and Security Manager at Catholic Charities:
Maintains and oversees the safety & security team schedule; schedules safety & security associates and supervisors to work shifts and locations. Oversees safety & security coverage at all locations.
Integrates the leadership model in daily activities, including spot coaching, supervision, and training.
Assists the Director in tracking team compliance with all training and certifications.
Approves safety & security team timecards, PAL/EIB requests, and conducts employee evaluations and supervisions.
Ensures that all safety & security associates and supervisors have completed all reports, incident reports (IRs), Apricot entries, and other documentation in a timely and professional manner.
Serves as a member of the Safety Team and is trained on the Emergency Operations Plan.
Politely welcomes, greets, and assists all participants and visitors, providing routine information or directing them to the appropriate staff/programs.
Monitors surveillance cameras and public areas to ensure no improper conduct or unauthorized persons are inside the facility and/or on agency property.
Adheres to Agency confidentiality and HIPAA expectations.
Responds and assists as appropriate with any emergencies in the building or on the grounds.
Mains tains current knowledge of ongoing events and changes by reading reports, entries, and databases.
Mains tains shelter rules and standards uniformly and consistently.
Responds appropriately to needs and crises, such as mediating basic interpersonal problems between participants and summoning emergency personnel.
Communicates with other staff to resolve problems with individual participants.
Keeps the Director informed of shelter developments.
Models Catholic Charities’ commitment to treating all persons with respect and dignity.
On call for consultation and intervention after hours and on weekends.
Regular and predictable attendance.
Completes security guard training and licensing.
Completes all mandatory training as stated by the agency or supervisor.
Supports implementation and oversight of security technology, including access control, alarms, and surveillance systems.
Collaborates with police departments on CPTED (Crime Prevention through Environmental Design) reports or similar assessments to be completed at least once every 2 years and leads to the implementation of changes.
Serves as a point of contact for law enforcement, emergency responders, and security vendors as needed.
Coordinates emergency drills and preparedness activities with the Director for internal teams and external partners.
May be required to travel to other sites for emergencies, training, or business need.
Employees may be required to work at or provide temporary coverage at other shelter locations based on operational and business needs.
SUPERVISORY RESPONSIBILITIES
The Manager will supervise Catholic Charities’ Safety and Security Associates and Supervisors for the Shelters Team at 48th Avenue, Smith Road, and Holy Rosary. The Manager may also be asked to provide support at Samaritan House in Downtown Denver.

Managers may provide guidance and direction to members of other teams, including operations, facilities, etc.

Requirements

• Demonstrated experience in employee supervision.
• Experience/knowledge in security management, de-escalation, crisis management, and safety preferred.
• Ability to work effectively within the framework of Catholic teachings.
• Strong organizational, communication, interpersonal, and presentation skills.
• Ability to effectively lead and motivate staff through the application of Agency values.
• Intermediate knowledge of computers to input data, create and generate reports, and maintain communications.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bachelor's degree (BA/BS) from an accredited four-year college or university in a related field preferred; and three to five years of related safety or security experience. An equivalent combination of education and experience may be considered.
• Security Guard license if in the City/County of Denver. Must be obtained within 30 days of employment.

Nice To Haves

• Experience/knowledge in security management, de-escalation, crisis management, and safety preferred.
• Bachelor's degree (BA/BS) from an accredited four-year college or university in a related field preferred.

Responsibilities

• Maintains and oversees the safety & security team schedule; schedules safety & security associates and supervisors to work shifts and locations.
• Oversees safety & security coverage at all locations.
• Integrates the leadership model in daily activities, including spot coaching, supervision, and training.
• Assists the Director in tracking team compliance with all training and certifications.
• Approves safety & security team timecards, PAL/EIB requests, and conducts employee evaluations and supervisions.
• Ensures that all safety & security associates and supervisors have completed all reports, incident reports (IRs), Apricot entries, and other documentation in a timely and professional manner.
• Serves as a member of the Safety Team and is trained on the Emergency Operations Plan.
• Politely welcomes, greets, and assists all participants and visitors, providing routine information or directing them to the appropriate staff/programs.
• Monitors surveillance cameras and public areas to ensure no improper conduct or unauthorized persons are inside the facility and/or on agency property.
• Adheres to Agency confidentiality and HIPAA expectations.
• Responds and assists as appropriate with any emergencies in the building or on the grounds.
• Maintains current knowledge of ongoing events and changes by reading reports, entries, and databases.
• Maintains shelter rules and standards uniformly and consistently.
• Responds appropriately to needs and crises, such as mediating basic interpersonal problems between participants and summoning emergency personnel.
• Communicates with other staff to resolve problems with individual participants.
• Keeps the Director informed of shelter developments.
• Models Catholic Charities’ commitment to treating all persons with respect and dignity.
• On call for consultation and intervention after hours and on weekends.
• Regular and predictable attendance.
• Completes security guard training and licensing.
• Completes all mandatory training as stated by the agency or supervisor.
• Supports implementation and oversight of security technology, including access control, alarms, and surveillance systems.
• Collaborates with police departments on CPTED (Crime Prevention through Environmental Design) reports or similar assessments to be completed at least once every 2 years and leads to the implementation of changes.
• Serves as a point of contact for law enforcement, emergency responders, and security vendors as needed.
• Coordinates emergency drills and preparedness activities with the Director for internal teams and external partners.
• May be required to travel to other sites for emergencies, training, or business need.
• Employees may be required to work at or provide temporary coverage at other shelter locations based on operational and business needs.
• Supervises Catholic Charities’ Safety and Security Associates and Supervisors for the Shelters Team at 48th Avenue, Smith Road, and Holy Rosary.
• May provide support at Samaritan House in Downtown Denver.
• May provide guidance and direction to members of other teams, including operations, facilities, etc.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure), promoting work-life balance.
• 15 Paid holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums are paid by Agency), Dental & Vision starting the 1st day of the month following their start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager