Safety, Security & Emergency Preparedness Manager

Lakewood Retirement Community-LifeSpire•Richmond, VA

4d•Onsite

About The Position

LifeSpire of Virginia is seeking a Safety, Security & Emergency Preparedness Manager to lead campus safety, security, emergency preparedness, concierge services, transportation operations, and related safety programs within our senior living community. This is a hands-on leadership role for someone who can balance security and safety operations with exceptional customer service. You'll lead and develop our security and concierge team, oversee campus safety and emergency preparedness, manage access control and security technology, coordinate with law enforcement and emergency responders, investigate incidents, and help ensure residents, families, visitors, and team members experience a safe and welcoming community. This is more than a security job. Our community is also our residents' home. We're looking for a leader who understands that safety and security should never come at the expense of hospitality and resident experience. The ideal candidate can walk into a situation, assess the risk, communicate calmly, make sound decisions, and lead a team toward the right solution.

Requirements

Security management
Safety management
Life safety
Emergency preparedness
Emergency management
Facilities management
Healthcare security
Senior living security
Hospital security
Campus security
Corporate security
Law enforcement
Military leadership
Loss prevention
Risk management
Operations management
Security technology
Access control
Incident management
An experienced people leader who can hire, train, coach, and hold team members accountable.
Comfortable managing multiple priorities in a 24/7 environment.
Calm and decisive during emergencies or high-stress situations.
Strong in written and verbal communication.
Comfortable working with residents, families, employees, vendors, law enforcement, and emergency responders.
Customer-service oriented and able to balance safety requirements with resident independence and hospitality.
Organized and capable of developing procedures, checklists, training programs, and processes.
Comfortable using technology and learning security and operational systems.
Able to investigate incidents and follow issues through to resolution.
Proactive about identifying risks before they become problems.
Able to work collaboratively with Facilities, Resident Services, Dining, Transportation, and other departments.
Previous management or supervisory experience in security, safety, emergency preparedness, facilities, healthcare, senior living, hospitality, military, law enforcement, or a related field preferred.
Experience managing employees across multiple shifts preferred.
Experience with security systems, access control, incident reporting, emergency preparedness, or life-safety programs preferred.
Strong computer and technology skills.
Ability to communicate professionally with residents, families, employees, vendors, and emergency responders.
Ability to maintain confidential information and exercise sound judgment.
Ability to work various shifts and respond to situations outside of normal business hours as needed.

Responsibilities

Lead and develop the security and concierge team across multiple shifts. Recruit, train, coach, schedule, and evaluate team members. Establish clear expectations for safety, security, customer service, and accountability.
Oversee daily campus security operations and respond to safety concerns.
Manage access control systems, badges, call boxes, parking operations, and related security technology.
Partner with Facilities and Support Services to identify security risks and improve campus safety.
Conduct routine safety and security reviews and recommend improvements.
Lead emergency preparedness planning and response procedures.
Coordinate fire safety programs, emergency drills, and after-hours preparedness activities.
Maintain emergency procedures, checklists, training materials, and communications.
Help ensure compliance with applicable life-safety requirements, company policies, and regulations.
Coordinate with internal departments to prepare for emergencies, severe weather, evacuations, and other critical events.
Serve as a key resource during emergency situations.
Conduct and coordinate campus investigations.
Review incident reports for accuracy, completeness, and appropriate follow-up.
Identify trends and recommend corrective actions.
Maintain appropriate documentation and confidentiality.
Partner with leadership and appropriate outside agencies when incidents require additional response.
Serve as a primary liaison with local law enforcement, fire departments, EMS, and emergency services.
Oversee the 24-hour concierge operation and establish high standards for service.
Ensure security procedures support a welcoming and respectful resident experience.
Coach team members on communication, professionalism, conflict resolution, and customer service.
Develop processes that protect residents while maintaining their independence, dignity, and quality of life.
Administer and train team members on security and operational systems, including SARA and Worxhub.
Evaluate opportunities to use technology to improve safety, security, communication, scheduling, and operational efficiency.
Develop and maintain performance metrics and scorecards.
Analyze safety, security, incident, and resident-service data to identify opportunities for improvement.
Lead special projects and operational improvements as assigned.
Oversee Transportation Services, including scheduling, processes, quality control, and operational procedures.
Work with team members to ensure transportation services are safe, reliable, and resident-focused.
Identify opportunities to improve transportation efficiency and the resident experience.