Safety & Loss Prevention Officer - The Henry, MI 48126

Hotel EquitiesDearborn, MI
$20 - $22Onsite

About The Position

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI. The Safety & Loss Prevention Officer is responsible for ensuring the safety and protection of guests, team members, and hotel property. This role maintains a secure environment through proactive monitoring, prompt response to incidents, and a strong focus on guest service.

Requirements

  • High School Diploma or equivalent required.
  • Previous experience in hotel security, law enforcement (civilian or military), or industrial security preferred.
  • Knowledge of first aid and CPR preferred.
  • Must possess a valid driver’s license and maintain a clean driving record (subject to periodic checks).
  • Must be legally authorized to work in the United States.
  • Ability to stand, walk, and move throughout the property for extended periods.
  • Ability to use hands for handling equipment and operating tools.
  • Ability to climb stairs, reach, bend, and lift up to 50 pounds.
  • May occasionally be exposed to situations involving potential risk, requiring the use of Personal Protective Equipment (PPE) in accordance with OSHA guidelines.
  • Must maintain a clean, neat, and professional appearance at all times (in accordance with company standards).

Nice To Haves

  • Multilingual ability is a plus.

Responsibilities

  • Anticipate potential safety and security risks and take proactive steps to prevent incidents, injuries, and inappropriate behavior on hotel premises.
  • Provide guest-focused security services, including escorting guests and team members to vehicles, managing crowd control, securing the property, and de-escalating situations.
  • Respond promptly to emergency situations, taking appropriate action to resolve issues while minimizing risk and liability to the hotel.
  • Greet and assist guests in a friendly and professional manner.
  • Respond to guest inquiries clearly and courteously using a positive communication style.
  • Remain calm, alert, and attentive during high-traffic periods and emergency situations.
  • Maintain constant awareness of activity in and around the hotel, including the lobby and exterior areas; provide directions and assistance as needed.
  • Act as an extension of hotel leadership by reporting concerns and contacting emergency services when necessary.
  • Complete incident reports accurately and thoroughly, documenting accidents, safety violations, and other occurrences.
  • Perform assigned delivery, maintenance, and custodial tasks during the shift as needed.
  • Ensure cleanliness and order of the property through regular inspections.
  • Maintain safe working conditions across the hotel.
  • Attend all required meetings and training sessions.
  • Perform additional duties as assigned by management.
  • Ability to investigate incidents, interview individuals, and prepare clear, accurate, and legible reports.
  • Strong verbal and written communication skills in English; multilingual ability is a plus.
  • Excellent interpersonal skills with a strong focus on guest service.
  • Ability to analyze situations, make sound decisions, and take appropriate action quickly.
  • Strong organizational skills with the ability to coordinate time, place, and sequence of activities.
  • Ability to operate standard office equipment (computer, phone, copier, etc.).
  • Must be able to move freely throughout the hotel and maintain situational awareness.
  • Knowledge of and compliance with company policies, safety standards, and applicable local, state, and federal laws.

Benefits

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
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