Safety & Loss Prevention Officer - The Henry, MI 48126

Hotel Equities•Dearborn, MI

4d•$20 - $22•Onsite

About The Position

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI. The Safety & Loss Prevention Officer is responsible for ensuring the safety and protection of guests, team members, and hotel property. This role maintains a secure environment through proactive monitoring, prompt response to incidents, and a strong focus on guest service.

Requirements

High School Diploma or equivalent required.
Previous experience in hotel security, law enforcement (civilian or military), or industrial security preferred.
Knowledge of first aid and CPR preferred.
Must possess a valid driver’s license and maintain a clean driving record (subject to periodic checks).
Must be legally authorized to work in the United States.
Ability to stand, walk, and move throughout the property for extended periods.
Ability to use hands for handling equipment and operating tools.
Ability to climb stairs, reach, bend, and lift up to 50 pounds.
May occasionally be exposed to situations involving potential risk, requiring the use of Personal Protective Equipment (PPE) in accordance with OSHA guidelines.
Must maintain a clean, neat, and professional appearance at all times (in accordance with company standards).

Nice To Haves

Multilingual ability is a plus.

Responsibilities

Anticipate potential safety and security risks and take proactive steps to prevent incidents, injuries, and inappropriate behavior on hotel premises.
Provide guest-focused security services, including escorting guests and team members to vehicles, managing crowd control, securing the property, and de-escalating situations.
Respond promptly to emergency situations, taking appropriate action to resolve issues while minimizing risk and liability to the hotel.
Greet and assist guests in a friendly and professional manner.
Respond to guest inquiries clearly and courteously using a positive communication style.
Remain calm, alert, and attentive during high-traffic periods and emergency situations.
Maintain constant awareness of activity in and around the hotel, including the lobby and exterior areas; provide directions and assistance as needed.
Act as an extension of hotel leadership by reporting concerns and contacting emergency services when necessary.
Complete incident reports accurately and thoroughly, documenting accidents, safety violations, and other occurrences.
Perform assigned delivery, maintenance, and custodial tasks during the shift as needed.
Ensure cleanliness and order of the property through regular inspections.
Maintain safe working conditions across the hotel.
Attend all required meetings and training sessions.
Perform additional duties as assigned by management.
Ability to investigate incidents, interview individuals, and prepare clear, accurate, and legible reports.
Strong verbal and written communication skills in English; multilingual ability is a plus.
Excellent interpersonal skills with a strong focus on guest service.
Ability to analyze situations, make sound decisions, and take appropriate action quickly.
Strong organizational skills with the ability to coordinate time, place, and sequence of activities.
Ability to operate standard office equipment (computer, phone, copier, etc.).
Must be able to move freely throughout the hotel and maintain situational awareness.
Knowledge of and compliance with company policies, safety standards, and applicable local, state, and federal laws.