Safety & Facility Monitor

MTM Transit•Hyattsville, MD

20h•Onsite

About The Position

The Safety and Facility Monitor at MTM Transit is responsible for ensuring that transportation providers who contract with MTM meet and exceed the compliance requirements contained in our contract. This role involves performing random and/or scheduled site visits, conducting inspections, and providing street-level monitoring. A key aspect of the position is performing semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State, and Local regulatory standards. This hourly, full-time role operates Monday through Friday, with shifts either from 10 am to 6:30 pm or 11 am to 7:30 pm, and is based in Hyattsville, MD. The position is crucial to MTM Transit's mission of removing community barriers nationwide by providing safe, reliable, and exceptional service to disabled, elderly, and other transportation-disadvantaged populations, helping them access employment, healthcare, and other community resources.

Requirements

High school diploma or G.E.D. equivalent
Knowledge of appropriate maintenance processes
Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)
Ability to maintain high level of confidentiality
Ability to work independently with minimal supervision
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel and Trapese
Proven experience dealing with conflict management and resolution
Willingness and ability to travel locally within the DC area 75% of the time
Flexibility to work a variety of work schedule/hours
Regular attendance

Nice To Haves

Bachelor’s Degree
2 years of vehicle inspection experience
2 years of facilities inspection experience
Prior audit experience and/or knowledge of Medicaid guidelines

Responsibilities

Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract.
Review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately.
Perform scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards.
Perform onsite visits and street observations of current MetroAccess customers in the DMV.
Perform on street observations of providers’ vehicles, drivers and services.
Document on street observations and provide input to MetroAccess on both positive and negative findings.
Schedule facility and maintenance inspections.
Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency.
Perform random and/or scheduled site visits and inspections.
Monitor pick-ups and drop-offs at major trip generators for safety and efficiency.
Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.).
Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions.
Prepare and present comprehensive reports and briefings.
Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures.
Observe operator behavior, driving records, handling of customers and timeliness of transports.
Respond to MetroAccess on all inquiries in a timely manner and attend meetings.
Plan and document deficiencies and provide follow up reports to management on a regular basis.
Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner.
Ensure that each of the operators employed by the contractor are credentialed for paratransit services that meet MetroAccess standards.
Review the operator’s license, proof of insurance, training certificates, and other documents.
Other duties as assigned