Safety & Facility Monitor

MTM Transit•Hyattsville, MD

1d•Hybrid

About The Position

The Safety and Facility Monitor is responsible for ensuring that transportation providers contracted with WMATA meet and exceed the compliance requirements outlined in our contracts. This role involves conducting random and scheduled site visits and inspections, as well as performing street-level monitoring. The Safety and Facility Monitor also conduct vehicle inspections to ensure adherence to all ADA and other federal, state, and local regulatory standards. This is an hourly position that operates Monday through Friday, with shifts from either 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM.

Requirements

High school diploma or G.E.D. equivalent
Knowledge of appropriate maintenance processes
Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)
Ability to maintain a high level of confidentiality
Ability to work independently with minimal supervision
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze
Proven experience dealing with conflict management and resolution
Willingness and ability to travel locally within the DC area 75% of the time
Flexibility to work a variety of work schedule/hours
Regular attendance

Nice To Haves

Bachelor’s Degree
2 years of vehicle inspection experience
2 years of facilities inspection experience
Prior audit experience and/or knowledge of Medicaid guidelines

Responsibilities

Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
Review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
Perform scheduled and random visits (local travel) to required facilities to verify the level of service and provider adherence to contract standards
Perform onsite visits and street observations of current MetroAccess customers in the DMV
Perform on-street observations of providers’ vehicles, drivers, and services
Document on-street observations and provide input to MetroAccess on both positive and negative findings
Perform facility and maintenance inspections
Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
Perform random and/or scheduled site visits and inspections
Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
Prepare and present comprehensive reports and briefings
Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
Observe operator behavior, driving records, handling of customers, and timeliness of transports
Respond to MetroAccess on all inquiries in a timely manner and attend meetings
Plan and document deficiencies and provide follow-up reports to management on a regular basis
Investigate the quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
Ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards
Review the operator’s license, proof of insurance, training certificates, and other documents
Other duties as assigned