Safety & De-escalation Team Coordinator

Catholic Charities Eastern Washington • Spokane, WA, US, WA

8d • $24 - $25

About The Position

This position provides community and participant support and safety services for the Catalyst Supportive Housing program operated by Catholic Charities Eastern Washington (CCEW). The coordinator provides administrative leadership and support for the Catalyst Safety and De-escalation Team, including staff onboarding and training, incident debriefing, supervision, hiring support, and performance evaluations. Shifts may vary.

The role helps maintain a safe environment for participants, patrons, staff, guests, and volunteers by monitoring general access areas and the surrounding neighborhood, de-escalating disruptive situations, coordinating with case management and community partners, and using CCEW security surveillance to identify and address safety concerns. The coordinator also documents and reports interactions, supports process improvement, provides safety awareness training, and makes referrals to relevant social services.

The position requires an associate degree or equivalent experience, demonstrated leadership, management, safety, and protection skills, and the ability to interact compassionately with people experiencing mental illness, substance use, and homelessness. A valid driver's license and ability to drive for work are required, as is passing the applicable background check. The role involves flexible hours and exposure to variable noise, temperatures, strong odors, and potentially traumatic situations. Physical duties include regular standing, climbing, walking, listening, and talking; frequently lifting up to 40 pounds and performing other physical tasks; and occasionally sitting and crawling.

Requirements

• Associate degree or equivalent experience.
• Demonstrated leadership, management, safety, and protection skills.
• Ability to interact compassionately with people experiencing mental illness, substance use, and homelessness.
• Valid driver's license and ability to drive for work.
• Successfully pass the background check applicable to the position.
• Ability to work flexible hours and consistently arrive and work as scheduled.
• Working knowledge of word processing, spreadsheet, and internet software.
• Strong adaptability, analytical, interpersonal, judgment, communication, problem-solving, quality management, and reasoning abilities.
• Ability to carry out supervisory duties, including training and coaching employees, planning and directing work, reviewing performance, and resolving complaints and problems.
• Ability to regularly stand, climb, walk, hear/listen, and talk; frequently lift up to 40 pounds, push or pull, carry, grasp, reach, stoop, and kneel; and occasionally sit and crawl.
• Ability to clearly see 20 or more feet, with or without corrective lenses, and to focus.
• Ability to wear, use, and operate assigned personal protective equipment, tools, and uniforms.
• Ability to work amid variable noise, high and low temperatures, strong odors, and exposure to trauma.

Responsibilities

• Ensure rules are observed and maintain a safe environment for participants, patrons, staff, guests, and volunteers by monitoring general access areas and the surrounding neighborhood.
• Assist with onboarding and training new Safety and De-escalation Team members.
• Review and improve processes to support quality care for patrons.
• Complete daily, weekly, monthly, and other requested reports concerning interactions with clients and neighboring businesses.
• Use verbal de-escalation skills to address disruptive situations at Catalyst.
• Work with case management to maintain and develop strategies for individuals accessing CCEW Catalyst services.
• Maintain cooperative relationships with CCEW housing sites and neighbors; conduct periodic daily check-ins and document them in Salesforce.
• Document staff interactions, including corrective conversations, and notify appropriate leadership.
• Assist with hiring and supervise Safety and De-escalation Team members, including initial applicant screening in ADP and participating in interviews with leadership.
• Provide team members with training, supervision, and support; provide at least bi-monthly supervision, create professional development plans as needed, monitor mandatory training compliance, and support staff in meeting job expectations.
• Train Catalyst staff on Front Desk procedures, processes, and tasks so they can provide coverage as needed.
• Conduct staff evaluations according to agency timelines.
• Maintain cooperative relationships with police and local community security officers or associations.
• Provide relevant safety awareness training for clients, staff, residents, counselors, and volunteers as requested by Catalyst Leadership.
• Attend and maintain relevant training and certifications, including AVADE, CPR/First Aid/AED, trauma-informed care, fair housing, de-escalation, crisis intervention and management, and workplace violence training.
• Serve as the safety and security point of contact for on-duty operations and administrative staff.
• Assist the Facilities Manager with complaints and inquiries regarding team interactions.
• Use CCEW security surveillance to identify and mitigate safety concerns and risks.
• Make appropriate referrals to relevant social services through interactions with clients, residents, guests, and patrons.
• Coordinate with the agency's crisis and concern response framework to outreach to, monitor, and educate residents when safety concerns arise.
• Use appropriate administrative, fiscal, physical, and technical safeguards to protect the confidentiality, integrity, and security of client protected health information in accordance with HIPAA.
• Use communication methods and database practices necessary for the position and as directed by the supervisor.
• Follow agency procedures as a mandated reporter when there is suspicion or confirmation of abuse or neglect involving a child or adult.
• Adhere to Catholic Social Teaching and Catholic Doctrine.
• Perform other relevant duties assigned by leadership and support the agency's mission and core values.
• Use assigned personal protective equipment, tools, and uniforms as directed by leadership.

Benefits

• Free employee medical insurance
• Free employee dental insurance
• Free employee vision insurance
• Sick leave: 8 hours per month
• Minimum of 2 weeks paid vacation
• Retirement plan with a 3% employer contribution and an additional 3% employer match
• Free long-term disability insurance
• Free life insurance
• 13 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree