Safety Customer Relations Coordinator

The Evans Network of Companies • Schuylkill Haven, PA

7d • Onsite

About The Position

The Safety Customer Relations Coordinator serves as the primary point of contact for drivers and agents contacting the Safety Department by phone or email. This position answers routine questions, provides requested information and documents, gathers necessary details, and directs more complex inquiries to the appropriate Safety representative.

Requirements

• High school diploma or equivalent
• 6+ months of customer service experience
• Basic computer skills
• Proficiency with Microsoft Outlook, Excel, and Word
• Strong typing skills
• Ability to remain patient and calm under pressure
• Strong problem solving and critical thinking skills
• Top-notch customer service skills
• Collaborative team player and relationship builder
• Excellent time management skills
• Skill to quickly pivot from one task to another and reprioritize throughout the day
• Excellent verbal and written communication skills

Nice To Haves

• Experience working in an administrative or office environment
• Bilingual, English/Spanish

Responsibilities

• Respond to incoming Safety department phone calls and emails
• Answer routine questions from drivers and agents
• Gather relevant information to determine the appropriate resource or department contact
• Efficiently route inquiries to the appropriate Safety representative when additional assistance is needed
• Provide requested documents and shipping labels
• Assist with EFS PIN code requests
• Provide front-line support that allows other Safety team members to remain focused on their assigned responsibilities

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED