St. Andrews Safety Associate

Richland Library•Columbia, SC

12d•Onsite

About The Position

Richland Library is seeking to hire a Full-Time Safety Associate for our St. Andrews location. This role involves applying customer engagement standards, learning and exhibiting brand promises, and providing outstanding customer service. The associate will patrol interior rooms and exterior grounds to protect premises, property, and equipment, moving constantly and quickly between areas. Responsibilities include observing and responding to unusual activities, responding to alarms after hours, assisting customers and staff in emergency situations, and following safety guidelines. The role also involves interpreting and enforcing library policies, communicating safety and security information, dealing with disorderly customers, maintaining security reports, and ensuring the cleanliness and orderliness of exterior areas. The associate will also attend meetings, stay updated on best practices, provide security to other locations and events, and may assist with monitoring parking, staff job duties, and relaying messages.

Requirements

High School diploma or GED
One (1) year of directly-related experience in security and/or law enforcement; or an equivalent combination of education, certification, training, and/or experience.
May be required to possess and maintain a valid State of South Carolina Driver’s License and the ability to drive a Library owned vehicle per established policies, procedures, and safety guidelines.

Responsibilities

Applies the Library’s customer engagement standards by demonstrating characteristics of being enthusiastic, outgoing, and strongly customer-service oriented.
Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer.
Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
Patrols all interior rooms and exterior grounds to protect premises, property, and equipment; moves constantly and quickly between areas which includes all areas of the main library, and all exterior areas controlled by library (i.e., parking areas, walks, plazas, landscaping, and vehicles).
Observes all unusual activities and behaviors on library property, and responds appropriately which involves decision-making, judgment, and knowledge of the Library’s policies and procedures.
Responds to fire and burglar alarms after hours, when informed by alarm company, police, or supervisor, which requires being immediately available, with reliable transportation to the necessary locations.
Assists customers and staff in emergency situations relating to security and safety; assists with administering emergency CPR/First Aid to staff and customers.
Follows organizational, County, public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures.
Interprets, communicates, and enforces library policies, procedures, and rules to customers, security workers, and other staff.
Communicates information related to safety, security, and library-general information.
Deals effectively and appropriately with disorderly customers whenever necessary, including, as needed: effectively correcting them, removing them, preventing harm to property or persons, and notifying law enforcement as appropriate.
Maintains appropriate security reports and records.
Maintains physical cleanliness, neatness, orderliness, and safety of exterior grounds and exterior areas which includes actively collecting and removing trash, damage, and unsightly appearance in such areas.
Attends and participates in committee, staff, and professional group meetings; stays abreast of new trends and best practices.
Provides security to other Library locations and special events, as needed.
May be required to attend evening and/or weekend meetings and events based on organizational responsibilities and/or requirements.
May assist with monitoring and administering staff parking.
May assist library staff in limited aspects of their job duties, as needed.
May locate certain customers and relay messages from outside callers, within appropriate guidelines.