Safety and Security Supervisor

Marriott•St. Louis, MO

2d•Onsite

About The Position

This position is responsible for patrolling all areas of the property, securing rooms, and assisting guests with room access. The role involves conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. Responsibilities include monitoring Closed Circuit Televisions and alarm systems, authorizing and documenting access to secured areas, and assisting guests and employees during emergency situations. The role requires responding to accidents, administering first aid/CPR as needed, gathering information, and completing reports while maintaining confidentiality. Additionally, the position involves defusing disturbances, resolving safety hazards, handling interruptions and complaints, and escorting unwelcome persons from the property. Ensuring compliance with alcoholic beverage control laws and using proper code responses for assistance are also key duties. The role also supports management in training, motivating, and coaching employees, serving as a role model, and acting as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. It requires adherence to all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, maintaining a professional appearance, protecting company assets, and welcoming guests according to company standards. Anticipating and addressing guest needs, speaking professionally, preparing accurate written documents, and answering telephones with proper etiquette are essential. Developing positive working relationships, supporting team goals, and responding appropriately to employee concerns are also part of the role. The position requires adherence to quality expectations and standards. Some states may have additional licensing/registration requirements. The role involves reading and visually verifying information, inspecting tools and equipment, using computers, moving at a speed required for work situations (e.g., run, walk, jog), and standing, sitting, or walking for extended periods. It also includes moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and requirements for assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces, as well as over sloping, uneven, or slippery surfaces and stairs, are necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also required. Other reasonable job duties as requested by Supervisors may be assigned.

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience
Some states may have additional licensing/registration requirements to be considered for this position
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

License or Certification: None

Responsibilities

Patrol all areas of the property
Secure rooms
Assist guests with room access
Conduct emergency response drills
Conduct daily physical hazard/safety inspections
Conduct investigations
Conduct interviews
Conduct key control audit
Monitor Closed Circuit Televisions and alarm systems
Authorize, monitor, and document access to secured areas
Assist guests/employees during emergency situations
Respond to accidents
Administer first aid/CPR as required
Gather information and complete reports
Maintain confidentiality of reports/documents
Release information to authorized individuals
Defuse disturbances in accordance with company policies and procedures
Resolve safety hazard situations
Handle all interruptions and complaints
Escort unwelcome persons from the property
Ensure compliance with alcoholic beverage control laws
Call for assistance using proper code responses
Provide proper paperwork to employees
Assist management in training, motivating and coaching employees
Serve as a role model
Serve as first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors