Safety and Security Officer - PM Shift

Canyon Ranch • Spicewood, TX

2d • Onsite

About The Position

Canyon Ranch Austin is seeking professional, service-oriented Loss Prevention Officers to help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. As a member of the Loss Prevention team, you will protect resort assets, support emergency response efforts, monitor property activity, and assist guests and colleagues while upholding Canyon Ranch's luxury hospitality standards. The ideal candidate is observant, dependable, and approachable, with the ability to provide exceptional service while maintaining a strong commitment to safety and security.

Requirements

• High school diploma or equivalent.
• CPR, First Aid, and AED certified.

Nice To Haves

• Previous experience in hospitality security, law enforcement, military, customer service, or a related field preferred.
• Strong communication, observation, and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Ability to work outdoors and walk extended distances throughout a large resort environment.
• Ability to work flexible schedules including weekends, evenings, holidays, and overnight shifts.
• Experience with CCTV, access control, and incident reporting systems preferred.
• Prior luxury hotel or resort experience preferred.

Responsibilities

• Patrol guest areas, wellness facilities, parking areas, trails, and back-of-house spaces to ensure a safe and secure environment.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond promptly and professionally to guest requests, incidents, emergencies, and safety concerns.
• Assist with investigations involving accidents, incidents, lost and found items, policy violations, and security concerns.
• Complete detailed and accurate incident reports and daily activity logs.
• Support key control, access management, and credential verification procedures.
• Assist with traffic control, special events, VIP arrivals, and resort activities as needed.
• Provide directions, information, and assistance to guests and colleagues throughout the resort.
• Serve as a visible and approachable presence while maintaining a professional demeanor.
• Support service recovery efforts by assisting guests during unexpected situations or emergencies.
• Promote a positive guest experience through courteous and proactive interactions.
• Respond to medical emergencies, fire alarms, severe weather events, and other emergency situations.
• Assist with evacuations and emergency procedures when required.
• Participate in emergency drills, safety training, and ongoing department development programs.
• Report unsafe conditions and potential hazards to leadership immediately.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays).
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care).
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED