Safety and Resident Ambassador (Swing Shift)

CARDEA HEALTH•Oakland, CA

6d•$26 - $26•Onsite

About The Position

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness. At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. The primary work location for this role is at a new program at the Radisson hotel in Oakland. Training will occur at other locations in the Bay Area. This program is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more.

Requirements

Be 18 years of age or older
Professional experience working with people who are unhoused, medically frail, and have complex mental health needs
Offer of employment is contingent on successful completion of relevant background checks
Be CPR Certified, or willing to do so
Good communication skills including the ability to speak, write, and read English.
Bilingual English/Spanish desirable

Responsibilities

Be the welcoming faces of Cardea’s transitional housing site(s).
Support the operations and maintenance of a clean, welcoming, safe workplace
Employ the principles of hospitality, customer service, harm reduction, and trauma-informed care with residents, visitors, colleagues, and partner agencies
Manage the safe, authorized entry and exit of all access points to the facility’s campus and building(s)
Manage the sign in/sign out logs, visitor log, laundry log, cleaning supplies log, weapons log, and any other operations-related tracking systems at the building entrance
Conduct regular patrols and monitor surveillance systems to ensure the safety of residents, staff, and visitors
Wand and check for weapons and contraband during entry procedures
Safely remove weapons from rooms if needed
Immediately report weapons and other safety concerns to site leadership
Use trauma-informed approaches, de-escalation, and building rapport to prevent potential conflicts and improve ability to safely resolve conflicts
Respond promptly to emergency situations such as medical emergencies, fires, or security incidents
Direct residents, staff and visitors to respond to emergencies as safely as possible
Assist with cleaning duties, including sanitizing common areas, restrooms, and resident rooms.
Perform laundry services as needed to maintain cleanliness standards
Notify site management immediately of any urgent facilities issues
Conduct routine inspections of rooms, common areas, and outdoor spaces to identify maintenance issues or safety hazards.
Report findings and assist in implementing corrective actions
Work closely with onsite nurses, caregivers, and administrative staff to support the overall wellbeing and comfort of residents.
Provide assistance during resident activities or events as required
Assist with resident communication regarding important activities, rules, and information