Safer Gambling Analyst (Spanish Speaking)

Videoslots•Malta, MT

111d•Onsite

About The Position

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Spanish and English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices.

Requirements

Native or close to native level of Spanish and fluent level of English, both spoken and written
Keen interest in regulatory and compliance knowledge
Ability to listen effectively and understand others, empathy
Positive mindset and a flexible approach
Ability to work well in a Team
Ability to work in a fast-paced, dynamic environment

Responsibilities

Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk by phone or email and provide support according to internal policies
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes