SafePoint Support Team Lead

Loomis•Houston, TX

16h

About The Position

This position reports to the SafePoint Support Manager and will provide guidance, instruction, and direction to the SafePoint Support Team so that they reach their full potential. They will assist the SafePoint Support Manager in monitoring the workflow and documented processes and procedures. The Team Lead must also motivate the team to "use their knowledge and skills to achieve the shared goals." This position will utilize their expertise, influence, and/or creativeness to formulate an effective team. This position ensures that the team is adhering to the principles and practices of the department. The Team Lead is ultimately responsible for ensuring the team is consistently delivering results to the standards the department expects.

Requirements

Associates or Technical Institute degree/ Certification Finance, or related field.
Minimum 3 years of related work experience.
Strong leadership skills with the ability to handle situations with integrity, professionalism, and diplomacy.
Strong customer relationship management skills.
Excellent interpersonal skills with the ability to interact collaboratively with individuals at various levels in the organization.
Excellent organizational and time management skills
Ability problem-solve and think strategically.
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite, Excel or related software.

Nice To Haves

Bachelor’s degree in Finance/Accounting preferred.

Responsibilities

Lead the SafePoint Support team and inspire the group to provide the best quality service to our SafePoint customers for guaranteed customer satisfaction and retention.
Support the SafePoint Support Manager’s direction to ensure alignment with the overall business strategy, while acting as a liaison between leadership and the team members.
Ensure the team is collaborating with customers to understand and identify their business needs, challenges, and objectives.
Appoint tasks to members of the SafePoint Support team and assure the delegated tasks meet the designated deadline.
Confirm SafePoint Support is effectively managing their team obligations and working efficiently to prioritize their tasks.
Take initiative and provide solutions as the primary point of contact for escalated customer issues.
Provide ongoing required training to team members, while developing and coaching them to be high performers.
Foster a positive and collaborative team environment that delivers the most value to our customers.
Establish and maintain strong, professional working relationships with cross-functional teams, such as the Implementation Team, Technical Team, and Development Team.
Prepare departmental reports and provide routine updates to leadership on team performance and customer account status.
Other duties as assigned by the SafePoint Support Manager.