Safeguards Enforcement Lead, User Well-Being

Anthropic•Washington, DC

2d•$285,000 - $330,000•Hybrid

About The Position

As a Safeguards Enforcement Lead on the User Well-Being team, you will be responsible for managing our child safety, mental health, abuse and exploitation, and age assurance enforcement workflows. This will include managing the team responsible for scaling, maintaining, and continuously improving the systems and processes we use to detect and respond to these harms. This is a management role. You will serve as the central point of contact for those who conduct content review, managing day-to-day workflows, quality assurance, and escalation processes. You will also work closely with internal Engineering, Policy, and Legal teams to scale detection systems and close enforcement gaps as the threat landscape evolves. In this position you will regularly be exposed to and engage with explicit content of a sexual nature involving minors, as well as content that may be violent or psychologically disturbing. Anthropic takes the wellbeing of team members working in this area seriously and provides access to wellness resources and support. Candidates should carefully consider this aspect of the role before applying.

Requirements

Experience managing teams in the User Well-Being space
Experience in trust & safety, content moderation operations, or policy enforcement with direct exposure to child safety, mental health, abuse and exploitation, and age assurance harm areas
Experience managing or coordinating content review operations, including quality assurance and workflow management
Experience standing up and scaling policy enforcement or content review workflows
Proficiency in SQL and/or other data analysis tools to monitor workflow health, review queue metrics, and surface enforcement trends
Experience identifying emerging risks and communicating findings to cross-functional stakeholders, such as Product, Policy, Engineering, and Legal teams
Understanding of the challenges involved in implementing product policies at scale in the content moderation space

Nice To Haves

Deep subject matter expertise in child safety, child sexual exploitation and abuse (CSEA), online child protection, mental wellness, and age assurance
Experience working with or reporting to NCMEC, IWF, or equivalent child safety reporting bodies
Familiarity with relevant legal and regulatory frameworks, including CSAM reporting obligations, KOSA, COPPA, or equivalent international frameworks
Experience working with generative AI products, including an understanding of how AI systems can be misused to generate or facilitate abusive content
Experience designing or evaluating trauma-informed support structures and wellness protocols for content reviewers working with harmful material
Proficiency in Python for workflow automation or data analysis
Experience working with hash-matching technologies (e.g., PhotoDNA, CSAI Match) or perceptual hashing tools used in CSAM detection
Familiarity with age assurance technologies and their role in child safety enforcement

Responsibilities

Manage a team of individual contributors across multiple policy areas under the User Well-Being banner
Serve as the primary point of contact for review partners conducting content review, including onboarding, training, quality assurance, and ongoing relationship management
Design and improve enforcement workflows to scale effectively as volume grows, while maintaining high accuracy and consistency across review decisions
Partner with Engineering and Data Science teams to optimize detection models and automated enforcement systems for User Well-Being policies
Develop and maintain internal documentation, decision trees, and review guidelines that enable accurate and consistent enforcement at scale
Keep up to date with emerging AI policy enforcement best practices, evolving legal frameworks, and developments in technology, and use these to inform our workflows
Identify and report trends in misuse patterns to internal stakeholders, including Policy, Legal, and Trust & Safety leadership
Coordinate reporting obligations to relevant external bodies (e.g., NCMEC) in accordance with applicable law and Anthropic policy