SAFE Coordinator

DHRM•Richmond, VA

2d•Hybrid

About The Position

The Criminal Injuries Compensation Fund (CICF) is seeking a SAFE Coordinator to strengthen Virginia's Sexual Assault Forensic Exam program. This role builds trusted partnerships with medical providers, forensic nurses, survivor-serving organizations, and state partners while helping them navigate SAFE payment policies and processes. The ideal candidate is a strong communicator and leader who understands medical billing, healthcare, victim services, or a related field and can turn complex policy into clear, practical guidance. CICF provides financial assistance to eligible victims of crime and their families. Within CICF, the SAFE program supports payment for forensic examinations related to sexual assault. While this position primarily works with the professionals and organizations serving survivors, rather than directly with survivors, the purpose behind the work is important. The policies you develop, relationships you strengthen, and problems you help resolve all contribute to how critical services are supported following sexual violence.

Requirements

Working knowledge of the Code of Virginia sections relating to CICF and Supreme Court evidence collection; victims' issues; and resources available to victims.
Demonstrated ability to communicate effectively and diplomatically with diverse groups both orally and in writing.
Ability to deliver effective presentations, identify discrepancies, and articulate recommendations.
Possesses interpersonal, organizational, and leadership skills.
Considerable experience cultivating, coordinating, and managing statewide programs and partnerships.
Proficiency with claims examination and investigation, victim advocacy in the sexual assault field, medical billing, hospital billing, and evidence collection.
Experience developing, applying, and interpreting policies and procedures.
Working knowledge of Microsoft applications including Word, Outlook, Excel, PowerPoint and data entry and retrieval from computer databases.

Nice To Haves

Knowledge of issues in the sexual assault field, victims' needs, and evidence collection standards for sexual assault exams.
Supervisory, project management, facilitation, and statewide SAFE protocol experience.
Experience working in a medical setting or with sexual assault victims.

Responsibilities

Provide leadership and direction for the SAFE payment program while serving as a key connection between CICF and its statewide partners.
Build and strengthen statewide partnerships with forensic nurses, medical providers, victim advocates, law enforcement, the Supreme Court of Virginia, and other stakeholders.
Develop, interpret, and refine SAFE payment policies and procedures, incorporating state and federal requirements, evidence collection standards, and stakeholder needs.
Make complex information understandable by helping providers understand what policy and law allow, what is required, and how to successfully navigate the payment process.
Provide outreach, education, and training to medical providers and other partners regarding SAFE policies, billing practices, and program changes.
Oversee SAFE/PERK billing and payment processes, including reviewing bills, resolving discrepancies, approving payments, maintaining records, and supporting required reporting.
Evaluate and improve the program by monitoring trends, preparing reports and recommendations, and identifying opportunities to strengthen policies, processes, and service delivery.
Lead and develop staff, setting expectations, providing feedback, supporting growth, and holding team members accountable.
Represent the SAFE program through statewide committees and collaboration with partners involved in sexual assault policy, services, and evidence collection.