SAE Specialist, Scheduling - Universal Epic Universe

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

Schedules team members for specific areas within a department, providing support to department management related to scheduling and timesheets. This role interfaces with Payroll on the department’s behalf, maintains the scheduling database, and supports database users. The SAE Specialist acts as a resource for others in the division regarding scheduling and specific pay practices/policies.

Requirements

High school degree or GED required.
Ability to type 30 words per minute.
Proficiency with 10-key and/or Microsoft Office programs.

Nice To Haves

Bachelor’s degree from a four-year college or university in a related field preferred.
1-3 Years: experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience.

Responsibilities

Completes a weekly schedule for assigned areas using a scheduling database, balancing business needs and team member availability to minimize overtime and report pay.
Maintains and adjusts schedules per Policy/Procedure based on attendance levels, special events, call-ins, and other factors.
Works with departmental management to ensure team members are utilized in the proper roles and may provide recommendations for additional training.
Provides team members with attendance credit balance.
Assists in the compilation of department labor information for the company Flash report.
Assists departmental management with rotations and grid creation as needed.
Provides historic training data to managers as needed.
Ensures established Policies and Practices relating to scheduling and time cards are followed, escalating issues as necessary.
Assists with the daily maintenance/weekly review of team member time sheets.
Files and maintains physical copies of department reports (e.g., daily variances, weekly timesheets, weekly schedules) and retrieves records as needed.
Responds to questions from management and team members regarding scheduling and specific pay practices/policies.
Investigates and completes payroll adjustments received from Management to assure accuracy and need, and submits the adjustment for Departmental approval.
May be responsible for processing schedule swaps, directing and onboarding new hires, and scheduling classes and training opportunities.
Provides information and records relating to team member general information, account codes, position codes, skill codes, pay rates, and account numbers, ensuring data integrity through periodic review.
Provides assistance to payroll software users on general use and troubleshooting, and reports system issues to the Supervisor.
Assists with training new team members on payroll, scheduling, and specific pay practices/policies.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Performs other duties as assigned.