SAE Senior Manager, Attractions Operations

Universal Orlando•Orlando, FL

16h

About The Position

Manages the overall ride and show operations and/or the overall park operation. Responsible for overseeing a section of attractions in one of the Universal Orlando Resort Theme Parks, and the respective Managers overseeing those attractions.

Requirements

7+ years’ park operations experience with supervisory experience required
Equivalent combination of education and experience

Nice To Haves

Bachelor’s degree in communications or business administration preferred
NAARSO or AIMS Certification preferred
Basic knowledge of ASTM, ADA, and OSHA standards helpful

Responsibilities

Manages all aspects of the operation of all attractions of a park, including show quality, guest service standards, Team Member satisfaction, cleanliness, facility upkeep, safety, training, efficiency, and budgeting.
Responsible for the performance of hourly Team Members and directly overseeing select Managers of that park.
Responsible for opening or closing the attractions department and/or acting as park Officer of the Day depending on business need.
Coordinates the recruitment, hiring, and training of exempt staff.
Oversees select Attractions Managers by providing feedback on performance, giving direction on how to handle, solve and prevent situations, and developing communication, decision making, and reasoning skills.
Creates development plans and ensures Managers are meeting all objectives and accountabilities.
Provides input and/or direction for Assistant Manager, Supervisor, and Team Member disciplinary actions and collaborates with HR team when necessary for guidance.
Responsible for all aspects of the safe operation of the attractions, including regulatory training and compliance, incident reporting, and reviewing ride surveillance.
Responsible for monitoring industry trends and ensuring compliance with Universal Destinations & Experiences (UDX) and ASTM and applicable regulatory standards.
Updates and enforces company policies and procedures and departmental training and safety, including developing, writing, and updating operating and training manuals, producing spot talks, documenting and addressing infractions.
Monitors and approves Tech Services and Engineering programming and procedural changes.
Analyzes daily/weekly flash reports, ride operation statistics, downtime reports, and GSAT reports to stay in tune with the Guest experience and establishes strategic plans based on observed trends.
Manages labor, non-labor, and special event budgets and looks for ways to improve overall efficiency of attractions operations.
Monitors and adjusts labor hours and budgets according to attendance levels, operating needs, and other variables.
Manages planning and execution of marquee events and productions throughout the year.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Performs other duties as assigned.