SaaS Services Manager
About The Position
Zylo is seeking an adaptable services professional with a background in IT/SaaS Category Management or Services to join their Managed Services team. This role acts as a SaaS Category Manager on behalf of customers, driving SaaS Management initiatives as an extension of the customer organization. This is an add-on service to the Zylo platform, focused on delivering significant ROI for customers and contributing to Zylo's growth. The Managed Services team leverages insights from the Zylo platform to help organizations mature and scale their SaaS Management programs, offering a consultative approach based on best practices and performing tactical SaaS Management activities. This is a game-changing opportunity to impact the management of the Software as a Service category.
Requirements
- 2+ years experience in a customer-facing role being the point-of-contact with experience rolling up your sleeves to find a solution to customer (internal/external) needs.
- Experience overseeing and documenting SaaS Contract Negotiations.
- Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment/management/negotiations.
- Experience navigating, actualizing, and documenting cost saving initiatives.
- Highly developed written and verbal communication experience.
- A strong attention to detail and tenacity to see projects and tasks to completion.
Nice To Haves
- Experience creating professional and eye-opening documents, utilizing graphics and charts to convey intricate themes and insights.
- A self-starter approach - aptitude to identify and actualize on actionable opportunities that drive customer ROI.
- Experience leveraging Excel and Google Sheets.
Responsibilities
- Embed with Zylo customers as an extension of their team to drive completion on SaaS Management opportunities surfaced by the Zylo platform.
- Help customers mature their SaaS Lifecycle Management and Procurement process and methodology.
- Own and/or support SaaS negotiations on behalf of Zylo customers, including stakeholder collaboration, benchmarking target prices from the Zylo database, direct negotiation with providers, and facilitation of completion.
- Take ownership of the customer Zylo instance as the primary power user, responsible for configuration, maintaining the system of record, and validating spend/owners of applications.
- Achieve on SaaS Management opportunities based on best practices and Zylo insights, such as license reclaiming workflows, consolidation of subscriptions, addressing rogue SaaS purchasing, and risk aversion activities.
- Maintain tracking of metrics aligned to customer value and success, delivering multi-level communication of program progress, status, and ROI.
- Interact closely with Zylo’s Customer Success, Product, and Support teams to ensure alignment to customer value.
Benefits
- Fostering a diverse and inclusive workplace.
- Opportunity for continuous learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
