SaaS Lead Solutions Engineer

RedTech Recruitment Ltd. • New York, NY

1d • $150,000 - $200,000 • Hybrid

About The Position

A unique opportunity for an experienced Lead Solutions Engineer to work within a software house based in New York, to focus on the latter parts of the sales process and help with the onboarding of new clients. This newly created individual contributor role is offered within a rapidly growing, already highly successful software company where progression opportunities are in abundance.

Location: New York – minimum 3 days in office, 2 days remote

Salary: $150,000 – $200,000 per annum + share options + benefits

Requirements

• Demonstrable experience working within a Senior or Lead Solutions Engineer role for a SaaS company.
• Deep understanding of cloud technologies, SaaS ways of working and Enterprise organisations
• This company values a strong academic background, so is looking for a 3.4 GPA or higher, from a highly regarded University
• Strong communication skills conveying gravitas, with the ability to manage strong personalities in sales and customer-facing teams
• Commercial intelligence and always striving for customer satisfaction
• Ability to showcase impact on revenue, churn and customer adoption
• Ability to build boilerplate code examples, solution designs, and reference architectures
• Knowledge of AI, its role in business and considerations for implementing change

Responsibilities

• Evaluate customer use cases and their product integration requirements, offering tailored guidance to help customers achieve success efficiently and identifying areas for iterative improvements.
• Develop and maintain comprehensive customer-facing API documentation, reference architectures, and other technical resources to support developers effectively.
• Act as a technical authority on the platform, assisting the sales team in demonstrating the value of integration solutions to convert prospects into customers.
• Create versatile toolkits, APIs, SDKs, and support materials to streamline integration and deliver a more intuitive developer experience.
• Work closely with internal sales and support teams to deliver seamless technical integration experiences.
• Collaborate with Support and Technical Operations teams to coordinate solutions and quickly resolve any technical issues faced by customers.
• Continuously gather and analyse feedback from developers to improve integration workflows, tools, and technical documentation

Benefits

• share options
• benefits
• The chance to work on a varied and technically challenging role
• A fast-growing company with a wealth of progression opportunities available
• Excellent remuneration + potentially highly lucrative share options in a company well on its way to success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed