SaaS Engineer

Docusign • San Francisco, CA

2d • Hybrid

About The Position

Docusign is looking for a self-motivated SaaS Engineer to help us build, maintain, and rationalize our internal SaaS ecosystem. This role will involve day-to-day management of SaaS applications critical to our business, enforcing vendor management and SaaS policies, and working with business stakeholders to maximize the value delivery of their SaaS portfolios. This role will lead the architecture, governance, and optimization of enterprise collaboration and productivity platforms, ensuring scalability, reliability, security, and alignment with business objectives. You’ll be joining our Cloud Applications team which comprises system engineers and administrators responsible for overall SaaS service ownership and strategy. This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Requirements

• Minimum of 8 years of related experience with a Bachelor’s degree in Computer Science or related degree; or 5+ years of related experience with a Master’s degree in Computer Science or related degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment
• Experience with Google Workspace at an SME/Admin level (ie. core applications, security tools, and identity management)
• Experience with Okta at an Admin-level including SAML/OIDC authentication, custom apps, SCIM provisioning, Attribute mapping, Okta Authentication rules, Global Session Timeout, Authentication Servers
• Experience with enterprise collaboration and communication platforms such as Slack, Box, SendGrid, Lucidchart, and related SaaS tools
• Experience with one of the programming or scripting languages, such as Python and Powershell
• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape
• Experience building lightweight business applications Google Workspace, Google Apps Script and AppSheet
• Experience communicating and collaborating with cross-functional teams for different projects
• Experience with Scrum, Agile and continuous integration and continuous deployment practices
• Experience with Microsoft Active Directory and Office 365 at an Admin-level

Nice To Haves

• Experience evaluating and implementing AI-powered productivity, automation, and workflow solutions within enterprise SaaS environments, including GenAI and agentic workflows
• Experience working with identity and access management including unified profiles and role based access control
• Experience in implementing data/apps/workflows with other SaaS systems
• Experience building custom APIs and RESTful services
• Proven experience with common cloud infrastructure platforms including AWS, Azure, and GCP
• Self starter with ability to effectively prioritize and execute tasks with minimal direction or supervision
• Strong team player willing to take responsibility, accountability and ownership
• Project management experience (handling projects and org wide application updates)
• Strong decision-making, critical thinking, and problem-solving capabilities in complex environments
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences
• Proven ability to educate, mentor, and share knowledge across all levels of the organization

Responsibilities

• Partner with business stakeholders to architect, implement, configure and maintain corporate SaaS applications like Google Workspace, Okta, Microsoft Office 365, Slack, Lucidchart and others
• Deploy and maintain cloud-based applications, systems, and associated cloud infrastructure
• Help define our SaaS service blueprint and establish a cross-functional intake, management, and support model
• Build critical trust and relationships with business and technical stakeholders
• Orchestrate and automate key cloud-based business platforms throughout the company
• Define and evangelize new productivity and collaboration patterns to support a hybrid working environment
• Maintain a security-first approach to development, configuration, and administration

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior