SaaS Administrator

Express Employment International Headquarters•Oklahoma City, OK

9d•Hybrid

About The Position

Own the day-to-day excellence of assigned enterprise SaaS platforms. As SaaS Administrator, you will serve as the primary platform expert—responsible for administration, configuration, security, reliability, and ongoing support of the applications that power critical business processes. You will maintain deep knowledge of each platform’s capabilities while fully understanding the business workflows, users, data, integrations, and operational dependencies it supports. Working closely with business owners, Business Architecture, Technology, Security, support teams, and external vendors, you will translate approved requirements into scalable, well-controlled, and supportable configurations. Your responsibilities span the full operational lifecycle: implementing approved changes, managing roles and permissions, supporting releases and testing, troubleshooting production issues, monitoring platform health, assessing vendor releases, resolving defects and support cases, and keeping documentation accurate and current. You will also support access reviews, audit and compliance needs, business continuity activities, and the maintenance of strong administrative controls. Beyond daily administration, you will actively look for ways to simplify processes, standardize configurations, improve the user experience, reduce manual effort, and unlock greater value from existing platform capabilities. Express Employment International believes in the value of in-person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

Requirements

Bachelor’s degree in Business, IT, Engineering, Organizational Leadership, or related field preferred
Five (5) years’ experience administering or supporting enterprise SaaS platforms required
Five (5) years’ experience with business workflows and correlating those into platform functionality
Five (5) years’ experience with Azure DevOps, Jira, or similar work management tools preferred
Solid practical knowledge of SaaS administration, configuration, release management, production support, access control, and governance practices
Ability to understand business workflows and translate approved requirements into scalable, well-controlled, and supportable platform configurations
Strong troubleshooting and analytical skills while being skilled at root-cause analysis, critical thinking, and resolving complex platform issues
Sound judgment when evaluating configuration changes for operational impact, dependencies, risk, security, and user experience
Strong organizational skills and attention to detail; able to manage multiple platforms, requests, incidents, releases, and competing priorities effectively
Clear written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders
Proven ability to build effective working relationships across business, technology, security, support, vendor, and delivery teams
Commitment to disciplined documentation, change control, data protection, least-privilege access, continuous improvement, and knowledge sharing

Responsibilities

Configure and maintain assigned SaaS platforms: Manage system settings, workflows, business rules, roles, permissions, notifications, and other administrative functions to keep platforms reliable and well-controlled
Serve as the primary platform expert: Develop and maintain deep knowledge of platform capabilities, configurations, integrations, data flows, dependencies, and the business process each platform supports
Administer user access: Provision and maintain access in accordance with approved requests and access-control standards; support periodic access reviews and retain clear evidence of changes
Manage the release lifecycle: Assess vendor releases and platform changes, document impacts, coordinate approvals, implement approved configurations, and support testing, deployment, and post-release validation
Troubleshoot and resolve production issues: Triage problems, perform root-cause analysis, implement configuration-based fixes, and escalate to internal technology teams or vendors when needed
Partner with business stakeholders: Work with business owners and Business Architecture to clarify requirements, evaluate platform options, and recommend practical, well-governed configuration approaches
Maintain the platform backlog: Refine backlog items, acceptance criteria, dependencies, and priorities in collaboration with business owners and delivery teams
Coordinate with SaaS vendors: Manage defects, enhancements, releases, service performance, and support cases; track items through to resolution
Monitor platform health: Oversee scheduled jobs, integrations, license utilization, and administrative alerts; escalate material risks or service degradation promptly
Keep documentation current and usable: Maintain accurate configuration records, access models, runbooks, knowledge articles, release notes, and decision logs
Support compliance and continuity activities: Provide platform information and evidence for audit, security, privacy, business continuity, and disaster-recovery requests
Drive continuous improvement: Identify opportunities to standardize, simplify, automate, and enhance both platform administration and the business processes it supports
Share knowledge and support others: Provide guidance, knowledge transfer, and hands-on support to users, process owners, support teams, and fellow administrators