Rx Refill Specialist

St. Luke’s University Health Network • Allentown, PA

9d • Onsite

About The Position

The Rx Refill Specialist - Access Center will address patient medication refill requests using approved specialty-specific medication refill protocols. This position will work with a variety of stakeholders and facilitate communication amongst patients, providers, and pharmacies to ensure closure to the refill request process.

Requirements

• Medical Assistant, Pharmacy Technician Certification, or Certified Medication Technician
• High School graduate or equivalent.

Nice To Haves

• Two or more years' experience in a medical practice or pharmacy

Responsibilities

• Processes incoming phone and electronic patient medication refills requests using electronic health record, patient engagement tools and prescription refill platforms.
• Engages patients in a polite, prompt and compassionate manner during all patient interactions.
• Reviews medical records and specialty-specific prescription refill protocols to support filling of prescription when a refill request flags for review.
• Utilizes defined escalatory workflows to notify prescribing provider of medication requests that have not met protocol criteria.
• Facilitates correspondence with patients, providers, insurance companies and pharmacies as necessary to address medical refill requests.
• Documents pertinent information in medical record and may notify patients of overdue visits and/or necessary screenings based on defined protocol.
• Escalates medication questions or concerns to Supervisor, Rx Refill as necessary.
• Collaboratively partners with other team members to promptly address patient requests and/or concerns that may originate in other settings (e.g., Access Center, practice operations, etc.).
• Other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED