RVP Client Engagement

Cotiviti

4d • $165,000 - $200,000 • Remote

About The Position

The Regional Vice President, Client Engagement is responsible for developing and driving execution of growth, retention, and relationship strategies for their clients. The RVP, Client Engagement is responsible for all aspects of client’s success and growth with Cotiviti solutions. The RVP, Client Engagement will lead a team in the coordination and transparency needed to drive a successful, multi-pronged growth and retention strategy as well as a multi-level relationship engagement across the client’s leadership team. The RVP, Client Engagement is accountable for cross-product strategy coordination as well as development and execution against a broad relationship map to drive deep relationships across their client’s organizations. In addition, the RVP, Client Engagement will serve as client advocate and senior escalation contact, working cross-organizationally to resolve client issues. Internal to Cotiviti, the RVP, Client Engagement is responsible for developing their team of direct reports as well as documenting and tracking KPIs across their clients.

Requirements

• B.A., B.S. or M.B.A. is required. Strong working knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and business planning.
• Ten (10) years’ experience preferred in the health care industry with strong presentation skills, customer (internal/external) problem diagnostics and solution design, tactical scheduling, strong contract knowledge, and HIPAA compliance related to company’s Business Associate classification. At least five (5) years’ experience in managing and directing a department. Ability to establish and monitor a department budget. Demonstrated ability to maintain high level of ethics.
• Excellent communicator and leader who is results-oriented and diplomatically assertive. Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder.
• Establish professional relationships at all levels of key client organization, including C-level executives, vice presidents and department managers. Understand client’s strategic objectives and assist client in positioning Cotiviti products into their long-term goals.
• Strong interpersonal skills required. Able to anticipate, identify and resolve simple to complex problems. Proactive individual with strong troubleshooting skills. Strong written and oral communication skills required. Demonstrated ability to multitask in a fast-paced environment. Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.
• Communicating with others to exchange information.
• Problem-solving and thinking critically.
• Completing tasks independently.
• Interpreting data.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Ability to travel
• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
• Must be able to provide a dedicated, secure work area.

Responsibilities

• Develop, foster, and maintain relationships with senior levels at customer accounts:
• Liaison between company and client or prospect. Serves as the client’s/ prospect’s advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary. Responsible for managing, tracking, and closing all client issues.
• Ensure effective communication with clients across all relevant solutions and areas. Communicate internally with any client needs/ideas for future development to meet client’s requirements and expectations.
• Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings. This role requires a proactive approach to monitoring client needs and actively soliciting requests for additional services and improvements to current services, when appropriate.
• Responsible for ensuring customer satisfaction by resolving issues quickly and creatively interacting with operations and marketing/sales to communicate notable client trends to keep company communications closely aligned with changing client issues, requirements and attitudes
• Synthesize and articulate key findings as appropriate for operations, sales, finance, and product development and executive audiences using sound financial and market analysis. Proactively present strategic recommendations.
• Work closely with sales, operations and management to ensure on-going customer satisfaction. Team with sales executives to identify sales opportunities and provide support
• Report weekly to SVP, Client Engagement on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs
• Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs.
• Department responsibilities also include creating and maintaining department budgets and financial forecasts to support corporate and finance initiatives.
• Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that can assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required. Ensure consistent use of CRM within Account Management.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Benefits

• Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees