Client Engagement Specialist

The Lee Company•Franklin, TN

13d

About The Position

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944. Summary of Job: Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell maintenance plans as well as add-on’s or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin. Work to understand the unique perspective of our target audience and present offers to meet and exceed their needs. Outbound on certain quote types to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals. Built on Expertise. Powered by People. Lee Company started with one truck and a passion for serving families and businesses. Three generations and 80+ years later, we’ve grown into a $420 million company with 1,700+ team members, recognized as a top workplace both locally and nationally. Through it all, putting people first remains at our core. Your Community We invest where we live and work—volunteering, mentoring, and supporting local organizations to make a lasting impact. Your Career Since 1944, we’ve helped employees build careers, not just jobs. We provide free in-house hands-on training from trade experts, ensuring your skills and future keep growing. Your Wellbeing Competitive pay, top benefits, and a commitment to safety mean you’re supported at work and at home. Our goal is that every team member goes home safe, every day. Join Our Team We’re an equal opportunity employer and a drug-free workplace. If you need accommodations during the hiring process, reach out at [email protected]. Join us and start a thriving career where you can grow, contribute, and make a difference! ✅Learn more: leecompany.com/careers

Requirements

3 to 5 years data entry/administrative experience preferred
2 years customer service/sales experience preferred
Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
Must be able to type proficiently. 60+ WPM w/ accuracy
Candidates must be legally authorized to work in the United States.
At the time of hire, employees will be required to provide proof of employment eligibility.

Responsibilities

Call on and convert unclosed service technician recommendations as well as pending sales estimates.
Convert all online sales inquiries into set appointments.
Sell maintenance plans as well as add-on’s or accessories.
Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin.
Work to understand the unique perspective of our target audience and present offers to meet and exceed their needs.
Outbound on certain quote types to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals.

Benefits

Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
Earned Wage Access (EWA) – access a portion of your earned pay before payday
401(k) company match
HSA contributions
Company-paid life and long-term disability insurance.
Company-supported volunteer opportunities to make a real impact.
Free trade training through Lee Company University (LCU)
Paid time off (PTO)
Career growth opportunities.
Paid time off (PTO)
Holidays
Chaplain services for support when you need it.
Competitive pay
Full benefits
Paid training
Opportunities for growth.