Client Engagement Specialist

Lee Company•Franklin, TN

About The Position

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944. Summary of Job: Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell maintenance plans as well as add-on’s or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin. Work to understand the unique perspective of our target audience and present offers to meet and exceed their needs. Outbound on certain quote types to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals.

Requirements

3 to 5 years data entry/administrative experience preferred
2 years customer service/sales experience preferred
Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
Must be able to type proficiently. 60+ WPM w/ accuracy

Responsibilities

Call on and convert unclosed service technician recommendations as well as pending sales estimates.
Convert all online sales inquiries into set appointments.
Sell maintenance plans as well as add-on’s or accessories.
Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin.
Work to understand the unique perspective of our target audience and present offers to meet and exceed their needs.
Outbound on certain quote types to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals.

Benefits

Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
Earned Wage Access (EWA) – access a portion of your earned pay before payday
401(k) company match
HSA contributions
Company-paid life and long-term disability insurance.
Company-supported volunteer opportunities to make a real impact.
Free trade training through Lee Company University (LCU)
Paid time off (PTO)
Career growth opportunities.
Paid time off (PTO)
Holidays
Chaplain services for support when you need it.