RV Parts Associate & Walkthrough Specialist

Bretz RV & Marine • Billings, MT

3d • Onsite

About The Position

At our core, we believe that outdoor adventures create lifelong memories, bring families closer, and inspire a life lived outside the box. A new RV or boat isn’t just a vehicle—it’s the start of someone’s next great journey. But stepping into a new rig can feel overwhelming, and that’s where you come in. We are looking for someone who shares our passion for the open road and believes that every customer deserves complete confidence when heading out on their first trip. As an RV Orientation Specialist, your primary purpose is to empower our customers: walking them step-by-step through their new unit, educating them on how everything works, and outfitting their rig with the exact gear they need to make every trip seamless, safe, and unforgettable. If you thrive on building genuine connections, teaching others, and helping people realize their travel dreams, you’ll find a fulfilling home here. Through relentless integrity, product curiosity, and a-customer-first mindset, you will directly shape our guests' experiences while building a rewarding career with room for advancement.

Requirements

• A naturally friendly, outgoing personality with a heart for service and teaching.
• A quick-learning mindset eager to master new RV/marine systems, tech, and accessories.
• Strong communication skills and the ability to connect with people from all walks of life.
• High integrity, strong work ethic, and a passion for continuous personal growth.
• High school diploma or equivalent degree
• Weekend availability
• Able to quickly learn about a variety of parts
• Personable, friendly and willing to listen
• Ability to effectively communicate with customers as well as coworkers and management
• Ability to work in a fast-paced environment

Nice To Haves

• One to three years of experience in customer service
• Previous sales experience
• Familiarity with stocking and organizing inventory
• Prior knowledge of the RV & boating industry

Responsibilities

• Conduct thorough, hands-on orientation walk-throughs for new and used RV and boat owners, turning complex systems into clear, simple instructions.
• Consult with owners to understand their unique camping style and outfit their units with the right parts, accessories, and upgrades for their specific lifestyle.
• Welcome retail customers, answer technical questions, and offer practical advice on maintenance, installation, and gear selection.
• Turn potential disruptions—like backorders or damaged inventory—into exceptional experiences through proactive, creative problem-solving.
• Keep product displays engaging, organized, and aligned with current promotions so customers can easily visualize their next adventure.
• Master our consultative sales approach, continuously expand your product knowledge, and contribute to store success.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• Holiday pay and vacation time
• Employee discounts
• Employee Borrow Program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED