RV Parts Advisor

Blue Compass RV Gainesville•Alachua, FL

1d•Onsite

About The Position

As an RV Parts Advisor, you will play a crucial role in ensuring the smooth operation of our RV dealership by managing and organizing the inventory of RV parts and accessories. You will assist customers and service technicians in identifying, locating, and purchasing the right parts for their recreational vehicles. This role requires strong customer service skills, a solid understanding of RV components, and the ability to work efficiently in a fast-paced environment. Blue Compass RV, based out of Fort Lauderdale, is the fastest growing RV Company with more than 100+ RV dealerships across the country. They staff each dealership with the best people in the business and are known for the great care they take with customers and associates alike, considering employees as family. They invest in their employees with training and development programs and want to see them advance in their career.

Requirements

Strong customer service skills
Solid understanding of RV components
Ability to work efficiently in a fast-paced environment
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
A Valid Driver License is Mandatory

Nice To Haves

Previous customer service experience is preferred
Previous RV product or camping lifestyle experience preferred

Responsibilities

Greet customers and assist them in identifying the RV parts and accessories they need.
Provide expert advice on parts selection, compatibility, and installation.
Process customer orders promptly and accurately.
Maintain an organized and well-maintained inventory of RV parts and accessories.
Monitor stock levels and reorder supplies as needed.
Conduct regular audits to ensure accurate inventory counts.
Stay informed about the latest RV models, components, and accessories.
Provide technical information and guidance to customers and staff.
Collaborate with service technicians to ensure accurate parts identification.
Actively promote sales of RV parts and accessories.
Recommend related products or upgrades to enhance customers' RV experience.
Upsell additional items or services when appropriate.
Process incoming shipments, verify contents, and update inventory accordingly.
Ensure proper labeling, pricing, and placement of products on the sales floor.
Work closely with suppliers to resolve any discrepancies in shipments.
Build and maintain positive relationships with customers and suppliers.
Address customer inquiries, concerns, and returns in a professional manner.
Strive for customer satisfaction through excellent service.
Collaborate with other departments, especially the service and sales teams, to streamline processes and improve customer service.
Communicate effectively with colleagues to share information about inventory and customer needs.