NQRC RV Resort - RV Cottage Attendant

Kalispel Tribe Careers•Airway Heights, WA

3d•Hybrid

About The Position

Responsible for cleaning cottages and RV Resort facilities while delivering exceptional guest service and maintaining cleanliness standards consistent with Good Sam 10/10/10 service expectations, Kalispel Hospitality values, and Northern Quest Resort & Casino operational standards. Ensure guest accommodations and public areas are maintained in a safe, clean, and welcoming condition while providing professional and courteous service to guests and team members.

Requirements

Ability to obtain and maintain a Kalispel Tribal Gaming License.
Hepatitis A and B vaccinations required.
Valid Washington or Idaho Driver’s License required and must be maintained while operating a Tribal vehicle.
Ability to work nights, weekends, holidays, and varying schedules as business needs require.

Nice To Haves

High School Diploma or General Education Degree (GED) preferred.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
Maintains Good Sam 10/10/10 and Kalispel Hospitality service standards in all guest and team member interactions.
Maintains a positive, professional attitude while anticipating and responding to guest needs, concerns, and requests.
Cleans cottages and RV Resort facilities in accordance with established cleanliness standards, policies, and procedures.
Maintains and properly cares for cleaning equipment and supplies.
Reports damages, missing items, maintenance concerns, safety hazards, and found property promptly to leadership.
Maintains security and accountability of assigned passkeys and access devices.
Keeps work carts organized, clean, stocked, and presentable.
Uses only approved cleaning chemicals and supplies provided by the department.
Provides anticipatory service by documenting and communicating guest requests and preferences.
Demonstrates genuine interest and concern for guest satisfaction.
Maintains a friendly, professional, and approachable demeanor.
Provides exceptional service to guests and team members while performing assigned duties.
Conducts all work in a professional manner consistent with Northern Quest standards.
Collaborates with team members to maintain high service and cleanliness standards.
Utilizes effective interpersonal communication skills with guests and team members.
Shares information with other departments to support operational success and guest satisfaction.
Maintains guest confidentiality standards.
Maintains knowledge of resort emergency procedures and safety protocols.
Complies with all safety, security, and loss prevention procedures.
Maintains control and protection of company assets.
Maintains Four Diamond service standards.
Responsible for maintaining regular attendance and punctuality.
Assists with other resort duties as needed, including site setup, housekeeping support, and light maintenance tasks.
May be required to serve as a panelist for Internal Review Hearings.
Performs additional duties as assigned by leadership.