RV Call Center Technician

Camping World•Lincolnshire, IL

12d•Remote

About The Position

Camping World is seeking an experienced Service Technician to join our growing team in a fully virtual capacity. We are looking for a diagnostic expert with advanced knowledge of Recreational Vehicle (RV) coach systems to provide high-level technical support from a home-office environment. In this role, you will act as a critical lifeline for our Good Sam Elite Members, Roadside Assistance customers, and Internal Dealership Technicians. You will leverage your deep mechanical, plumbing, HVAC, and electrical expertise to troubleshoot issues remotely, ensuring our members stay on the road and enjoy the RV lifestyle.

Requirements

Minimum of 3–5 years of hands-on RV Service Technician experience.
Deep knowledge of RVIA standards in plumbing, HVAC, electrical, and LP systems is required.
Exceptional verbal and written communication skills, with the ability to translate complex mechanical concepts into easy-to-follow instructions for non-technical users.
Strong computer literacy and the ability to navigate CRM software, VoIP phone systems, and digital technical databases simultaneously.
Highly developed spatial reasoning skills—the ability to "visualize" and diagnose a mechanical issue without being physically present.
Self-motivated with strong follow-up skills and the ability to manage a high volume of technical inquiries independently.
High School diploma or equivalent required.

Nice To Haves

RVIA/RVTI Certification is highly preferred; however, Camping World will pay to certify qualified individuals who are not yet certified.

Responsibilities

Answer incoming calls and digital inquiries from Elite members to provide real-time troubleshooting for RV accessories and mechanical disablement situations.
Distribute technical diagrams, manuals, and step-by-step instructions via text or email to guide members through field repairs.
Discern when a repair cannot be completed over the phone and facilitate seamless connections to authorized RV repair facilities or Roadside Assistance.
Perform proactive customer follow-ups to ensure technical issues are fully resolved and maintain detailed records of all consultations.
Assist internal dealership technicians with complex system questions to improve repair efficiency across the network.
Perform other miscellaneous duties and provide feedback on recurring technical issues to help improve our support resources.