Seasonal Runner - Dumbo House
About The Position
At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.
Requirements
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge
Responsibilities
- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
- Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
- Clean and stock server alley and expo area
- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick day's + vacation days
- Training to develop the technical and managerial skills necessary to enhance your career
- Career progression domestically or internationally
- Managerial or technical career advancement
- Mentoring, apprenticeship, local outreach and sustainability programs
- Extensive range of internally and externally run courses
- Monthly calendars for food and drink events, trips, training's and events
- Monthly team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge whilst on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
