Runner-Housekeeping Full Time $500 Sign-on Bonus
About The Position
The Runner-Housekeeping associate maintains cleanliness and organization in guest-floor corridors, vending areas, elevators, landings, service areas, guest laundry rooms, and stairwells. The role supplies linen to Room Attendants, stocks floor closets, and delivers or retrieves items requested by guests and the Floor Supervisor. Associates use cleaning chemicals and equipment appropriately, follow resort service and safety standards, respond to guest needs, and report maintenance issues, damage, and lost-and-found items. The position is full-time and offers a $500 sign-on bonus, paid as $250 after 90 days of successful employment and $250 after 180 days.
Requirements
- Ability to communicate orally in English with staff and outside entities; some positions require reading and writing in English.
- Knowledge of chemical cleaning agents and operation of cleaning equipment.
- Ability to understand and follow directions and perform job functions with limited supervision.
- Ability to extend the arms, scrub, bend, stoop, stand, and walk in public areas for extended periods.
- Ability to meet the stated physical demands, including frequent lifting or carrying up to 75 pounds and frequent pushing or pulling up to 100 pounds.
- High school graduation or equivalent preferred.
- Neat, clean, and well-groomed appearance in accordance with resort standards.
Nice To Haves
- Previous janitorial experience.
- Knowledge of floor-buffer and extractor operation.
- High school diploma or equivalent.
Responsibilities
- Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas, including guest-floor corridors, floor closets, service corridors, elevators and landings, guest laundry rooms, vending areas, and stairwells.
- Use cleaning chemicals, tools, and equipment correctly and only as intended; maintain knowledge of equipment use and care.
- Clean and polish floors, woodwork, brass, furniture, fixtures, windows, phones, doors, frames, baseboards, ledges, and other assigned surfaces; remove dust, debris, stains, and fingerprints.
- Check lamps, light fixtures, and switches for proper working condition; inspect planters and plants and keep them free of debris.
- Review assignment sheets, update completed assignments, coordinate with the Floor Supervisor and Housekeeping office for additional work, and prioritize duties.
- Remove trash and debris from assigned areas and keep the work area neat and organized.
- Follow departmental policies, service procedures, and standards; anticipate guest needs, respond promptly, maintain positive guest relations, and resolve complaints to support guest satisfaction.
- Deliver requested items to guests in a timely manner and retrieve items from guest rooms for return to appropriate storage.
- Transport guest laundry and dry cleaning to the correct guest rooms and handle assigned shoe-shine requests.
- Report damage and maintenance problems to the Supervisor, turn in lost-and-found items, and protect guest-room access and resort property.
- Provide lateral service and support other operational associates when needed, while notifying a leader if the requested support could result in guest dissatisfaction.
- Attend mandatory meetings, report suspicious activity and hazards, assist guests and associates with safety guidance in emergencies, and complete other assigned duties, including cross-training.
- Participate in the resort's cultural foundation and service standards.
- Attend work regularly and follow required personal protective equipment and safety procedures.
Benefits
- $500 sign-on bonus: $250 after successful completion of 90 days of employment and $250 after 180 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
