RUNCenter Lead

New York Road Runners•New York, NY

21h•$76,000•Onsite

About The Position

New York Road Runners (NYRR) is seeking a RUNCenter Full-Time Lead to oversee a team of part-time Run Center Associates. This role involves mentoring associates who provide customer care during activities like bib distribution and RUNCenter events. The Lead will assist the RUNCenter Director in optimizing the RUNCenter experience to align with NYRR's mission of building healthier lives and stronger communities through running. Key responsibilities include facilitating race premium distribution, inventory management, managing RUNCenter traffic, supporting team development, and resolving escalated issues. The role also focuses on enhancing team communication through effective organizational tools and updates. The RUNCenter Full-Time Lead(s) will support the RUNCenter Director in daily operations and may have specific areas of responsibility such as event management or inventory management.

Requirements

Minimum 3 years of experience in customer service.
Previous experience in fitness industry or retail a plus.
Organized team player with a personable manner, excellent customer service skills, and able to work with a diverse group.
Experience leading, supervising, coaching, or mentoring a team.
Any combination of education, training, experience that provides the required knowledge, skills, ability.
Demonstrate passion and commitment to the NYRR brand and core values: excellence, teamwork, passion, innovation, service, and integrity.
Strong organizational agility; able to recommend solutions in a high velocity environment with shifting priorities.
Sets the standard for excellence in customer service through leading by example and holding the team accountable.
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook, Salesforce).
Strong attention to detail.
Excellent written and verbal communication skills.
Strong commitment to diversity, equity, and inclusion.
Able to work a flexible schedule including weekends, some holidays, and extended hours.
Must be available for a minimum of one weekend day a week.
All staff are required to work the United Airlines NYC Half Marathon, RBC Brooklyn Half Marathon, and the TCS NYC Marathon.
Must be able to lift up to 25 lbs.

Nice To Haves

Previous experience in fitness industry or retail.

Responsibilities

Foster a positive, inclusive, and engaging RUNCenter environment where team members feel motivated and supported.
Build strong relationships with the RUNCenter team, New Balance Run Hub team, and cross-functional partners.
Lead team huddles at the start of each shift to share updates, encourage feedback, and drive engagement among Part-Time Associates.
Provide in the moment coaching and feedback to support team performance and development.
Recognize team contributions and celebrate wins to build morale and connection.
Help identify development opportunities and support onboarding and training of new team members.
Navigate change effectively and guide the team through new processes, initiatives, and operational updates.
Create a welcoming, dynamic, and high-quality runner experience through positive, solution-oriented interactions.
Support the team in delivering exceptional customer service across all touchpoints, including bib pickup, events, and programming.
Build relationships within the running community and contribute to a strong, connected RUNCenter environment.
Confidently and professionally resolve customer concerns, especially in high-pressure situations.
Lead ancillary projects and evergreen initiatives while working cross-functionally with stakeholders.
Maintain a strong working relationship with the New Balance Run Hub team and develop a cohesive partnership with the RUNCenter Director.
Manage race logistics for weekly races, including bib assignment and premium distribution, ensuring accurate execution by the team.
Coordinate load-out of race supplies, materials, and technology for weekly races, including RNYRR events.
Execute inventory counts for supplies, materials, premiums, and assets; accurately track results and identify opportunities for improvement.
Oversee marquee event and age group award distribution, including managing relationships with third-party vendors.
Demonstrate a solution-oriented mindset and ability to adapt processes to meet operational needs.
Prioritize tasks and manage multiple responsibilities in a fast-paced environment while meeting deadlines.
Support scheduling and operational planning to ensure smooth day to day execution.
Lead teams through ambiguity and adjust plans as needed to meet business and event needs.
Ensure all operational processes are completed efficiently and align with company standards.
Process cash and credit card transactions, reconcile cash, and prepare bank deposits as needed.
Uphold all health and safety protocols in accordance with organizational and New York State guidelines.