Rtx/Knoc

Knightscope • Sunnyvale, CA

1d • Onsite

About The Position

Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world.

Requirements

• Prior experience in network operations, technical support, or a related field.
• Strong troubleshooting skills across Linux systems, networking, and distributed systems
• Demonstrated ability to learn multiple operational roles and adapt quickly to changing priorities.
• Proficiency in data collection methodologies and basic data analysis tools (e.g., Excel, reporting platforms).
• Strong organizational skills with the ability to manage time effectively across concurrent assignments.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience supporting hardware-integrated or robotics systems.
• Familiarity with network monitoring tools, ticketing systems, or deployment workflows.
• Experience working in a cross-functional or multi-department environment.
• Exposure to data analysis or business intelligence tools.

Responsibilities

• Serve as a trained backup for both RTX and KNOC department functions during scheduled and unscheduled absences.
• Maintain proficiency in RTX and KNOC workflows, tools, and procedures to ensure seamless operational coverage.
• Coordinate with department supervisors to prioritize and schedule coverage assignments effectively.
• Support active projects across RTX, KNOC, Service, and Deployment departments when not assigned to coverage duties.
• Perform data collection activities including gathering operational metrics, system data, and performance indicators.
• Conduct data analysis to identify trends, anomalies, and opportunities for process improvement.
• Apply analytical findings to support operational decisions, project deliverables, and departmental initiatives.
• Document project progress, findings, and outcomes in accordance with departmental standards.
• Provide reports upon request.
• Work closely with RTX, KNOC, Service, and Deployment team members to understand project requirements and priorities.
• Communicate availability and project status regularly to supervisors and team leads.
• Participate in team meetings, briefings, and cross-departmental planning sessions as needed.

Benefits

• Medical
• dental
• vision
• 401(k)
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees