RTM Customer Support Specialist - 1099 Contractor Opportunity

Physitrack • New York, NY

14d • $65 - $90 • Remote

About The Position

We are Physitrack, a company listed on Nasdaq First North, whose platform is used by clinicians in over 100 countries for exercise prescription, patient monitoring, and treatment outcome evidence. In June 2026, we launched remote therapeutic monitoring (RTM) in the US, and the technology is successfully supporting a growing number of RTM customers. This demand has highlighted challenges for clinicians, who find RTM adds administrative burden and are often unsure about billing procedures. This role is designed to address these issues by providing expert guidance to clinicians.

Requirements

• Experience with RTM / CMS codes.
• Licensed PT (Physical Therapist).
• Comfortable on the phone with practice owners who are busy and skeptical.
• Enjoy changing someone's mind.

Nice To Haves

• Outpatient private practice experience.
• Experience in sales is not required, but the ability to persuade is valued.

Responsibilities

• Work with clinics already on our platform using RTM, guiding them from policy acceptance to the first patient enrolled and the first episode reaching CPT eligibility.
• Answer specific questions clinicians ask regarding remote review time, billable codes, and copay procedures outside of Medicare.
• Build educational materials for sales and customer success teams and train them on its use.
• Join calls with prospective customers, providing clinical credibility to advance conversations.
• Educate and enable customers on RTM, focusing on the administrative and billing aspects rather than clinical monitoring.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level