RTLS Service Techician

ASSA ABLOY • Austin, TX

7d

About The Position

The RTLS Service Technician for Vizzia Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, shipping status & invoice documents. This position will be the primary interface between the sales team and the customer, along with other internal functions, to ensure a smooth and accurate transfer of information to customers

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

Requirements

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Working knowledge of technical characteristics of RTLS.
• Ability to perform multiple tasks simultaneously, be organized, detail and deadline oriented.
• Ability to function effectively, adapt to change and learn new systems in challenging situations.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Excellent responsive skills and the ability to communicate at all levels, including C-Suite.

Nice To Haves

• Experience in the healthcare industry is preferred.

Responsibilities

• Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature solutions for Vizzia’s healthcare customers.
• Troubleshooting existing installations or utilizing as‑built drawings and documentation to correct deficiencies and repair systems without supervision.
• Providing onsite validation and testing of RTLS systems.
• Performing all assigned preventative maintenance, repairs, and emergency service calls to ensure continuous operational readiness.
• Collaborating with the on‑site Customer Success Manager to ensure service excellence and high customer responsiveness.
• Responding to support tickets within SLA guidelines (no more than 30‑minute response time) and reassigning when outside of scope.
• Leading continuous process improvements to enhance RTLS installation, maintenance, and service quality.
• Traveling extensively to customer sites and arriving on‑site within a maximum two‑hour turnaround when required.
• Communicating daily with customers to review stock levels, backlog, and reports.
• Following up with customers who have not placed orders within scheduled timeframes and verifying product purchases and availability.
• Preparing order forms for sample requests.
• Contacting assigned customers to review their needs and negotiating orders when appropriate.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees