RTC Driver

Tri-Valley Opportunity Council•Crookston, MN

12d

About The Position

The RTC Driver is responsible for safely transporting passengers in a Tri-Valley Heartland vehicle and providing positive, professional customer service. The role involves following scheduled routes and passenger pick-up and drop-off times, assisting passengers with mobility needs, enforcing passenger safety policies, and communicating appropriately with passengers and program staff. The driver also inspects and maintains vehicle safety and cleanliness, completes required records and paperwork, and helps promote transportation services. Additional duties may include mentoring and training substitute and new drivers; assisting passengers with shopping bags or items; supporting billing, data entry, voucher processing, and dispatching; and performing public relations and marketing activities. The driver must remain alert to changing driving and weather conditions, conduct pre-trip and post-trip inspections, report vehicle issues and incidents promptly, comply with applicable traffic and MN/DOT regulations, complete required drug and alcohol training and testing, and maintain required certifications.

Requirements

Valid driver's license upon hire and maintained thereafter.
Current medical examination card upon hire and maintained thereafter.
At least 18 years of age.
At least one year of experience as a licensed driver.
At least three years of driving experience.
Pass pre-employment drug and alcohol screening and background search requirements, and continue to meet requirements thereafter.
Participate in subsequent drug and alcohol testing and background searches as appropriate.
Acceptable motor vehicle record results upon hire and annually thereafter.
Pass required driver certification training and observation upon hire to continue employment.

Responsibilities

Represent Tri-Valley Opportunity Council, Inc. positively and professionally, treating clients, the public, and coworkers with respect.
Safely transport passengers to scheduled destinations while following routes and adhering as closely as possible to pickup and drop-off times.
Operate wheelchair lifts and secure passengers in wheelchair securement areas as trained.
Assist ambulatory passengers with walkers or folding carts on and off the vehicle as needed.
Remind passengers to sit and use provided seatbelts, and respectfully enforce passenger policies.
Operate communication equipment and report delays promptly to the RTC Schedule Coordinator or designee.
Complete required daily records and reports, training, paperwork, and meetings.
Mentor substitute and new drivers and assist them with daily and monthly forms.
Assist passengers with up to three shopping bags or items on and off the vehicle as needed.
Perform public relations and marketing duties to increase ridership and awareness of services.
Assist the RTC Program Manager with billing and data entry.
Assist the RTC Schedule Coordinator and Transit Route Coordinators with dispatching.
Assist the RTC Payment Coordinator with processing drivers' vouchers.
Conduct pre-trip and post-trip vehicle safety inspections according to the checklist.
Promptly report vehicle problems, accidents, breakdowns, passenger incidents, and employee injuries to the appropriate program staff; complete workers' compensation accident forms when required.
Ensure required vehicle safety equipment is present and compliant with MN/DOT regulations, and report missing or inoperable items.
Comply with traffic laws and regulations, participate in required drug and alcohol training and testing, and maintain certification trainings.