RPR Coordinator - AutoNation Subaru Carlsbad

AutoNation • Carlsbad, NM

7d • $4,000 - $8,000 • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services including new and used vehicles, financing, parts, and expert maintenance and repair. The company is dedicated to making a positive impact through its DRV PNK initiative, which has raised significant funds for cancer-related causes. The RPR Coordinator role is crucial for managing and optimizing the reconditioning, PDI (Pre-Delivery Inspection), and inventory recall processes to ensure efficient operations and high-quality vehicle readiness for sale. This role supports the company's goals of increasing used vehicle gross sales and after-sales internal gross by ensuring vehicles are front-line ready and recalls are completed promptly.

Requirements

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.

Nice To Haves

• Previous industry knowledge preferred.
• Production related experience preferred.
• ASE certification preferred.

Responsibilities

• Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s.
• Allocate work, supervise, and train Technicians and Porters to ensure efficient team performance and a compliant reconditioning process.
• Ensure efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles.
• Support and achieve the AutoNation four-day turnaround target for vehicle reconditioning.
• Produce increased Used Vehicle Gross and average monthly sales by providing high-quality, front-line ready vehicles.
• Increase After-Sales Internal Gross by managing the Recall, Reconditioning, and PDI process.
• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• Maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation, or personal reasons to assure proper staffing.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion. For non-brand products, liaise with other company stores or non-company stores for recall completion.
• Conduct a walk-around inspection with the Used Car Manager of all store-owned vehicles prior to recon to identify the type of Inspection/Certification and necessary work to meet AutoNation Appearance Standards.
• Create a comprehensive estimate including specific work required, total cost, and timing prior to work being performed.
• Communicate via RPR Compass (when available) to get approval for additional work.
• Ensure all repairs are on a single repair order and closed by the next business day of work completion.
• Manage all Reconditioning within the After-Sales Compass RPR system, maintaining the status of all vehicles.
• Ensure best parts options and correct prices are used for all recon work.
• Ensure the correct labor time and sale amount are used based on an approved labor time guide.
• Ensure each CPO criterion is fulfilled, consistent with OEM and AN Standards.
• Manage Reconditioning Vendor relationships to improve quality, cycle time, and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values.
• Adhere to all company policies, procedures, and safety standards.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED